Ayanda Mofokeng

Fraud Analyst and Sales Specialist with 6 years' experience across financial services, insurance, health & safety, and customer engagement. Proven ability to detect and mitigate fraud, drive sales, and ensure workplace safety compliance. Currently working at Genpact (Citi Bank) with a focus on fraud detection and risk management. Strong background in telesales, compliance, and health & safety representation.

Fraud Analyst at Genpact (Citi Bank) (2024-03 – Present)

• Identified and prevented fraudulent activities within financial institutions.
• Assessed patterns, transactions, and behaviors to detect suspicious activities.
• Developed risk mitigation strategies and improved fraud detection systems.

Insurance Sales Consultant at O'Keeffe & Swartz (2022 – 2023)

• Sold insurance products for Standard Bank and First National Bank, consistently exceeding targets.
• Delivered customer-centric service while navigating objections and compliance.
• Focused on compliance, customer service, and financial product knowledge.
• Specialized in outbound sales within the financial services sector.

SHE Representative & First Aid at Isoleno066 Trading Services (Pty) Ltd @ Yikusasa [Hesto Harness Factory] (2021 – 2022)

• Identified hazards and investigated incidents.
• Attended Health & Safety Committee meetings and conducted workplace inspections.
• Maintained safety documentation and participated in internal audits.

First Aider & Assistant at RNO Construction & Projects (2020 – 2020)

• Conducted hazard inspections and maintained safety documentation.
• Assisted with administrative duties, meetings, and event coordination.

Promoter at Samsung (2020 – 2020)

• Built strong customer relationships and maintained expert product knowledge.
• Drove sales and upheld brand standards in collaboration with store staff.

Sales Specialist at Verimark (2019 – 2020)

• Assisted customers and managed sales transactions.
• Handled merchandising, stock management, and administration.

Higher Certificate in Marketing – University of South Africa

BCompt in Financial Accounting – University of South Africa

Grade 12 – Die Hoërskool Langenhoven (2019)