Ayanda Mofokeng
Fraud Analyst and Sales Specialist with 6 years’ experience across financial services, insurance, health & safety, and customer engagement. Proven ability to detect and mitigate fraud, drive sales, and ensure workplace safety compliance. Currently working at Genpact (Citi Bank) with a focus on fraud detection and risk management. Strong background in telesales, compliance, and health & safety representation.
Hire this person
Send a job offer directly to this candidate
About
Fraud Analyst and Sales Specialist with 6 years' experience across financial services, insurance, health & safety, and customer engagement. Proven ability to detect and mitigate fraud, drive sales, and ensure workplace safety compliance. Currently working at Genpact (Citi Bank) with a focus on fraud detection and risk management. Strong background in telesales, compliance, and health & safety representation.
Experience
Fraud Analyst at Genpact (Citi Bank) (2024-03 – Present)
- Identified and prevented fraudulent activities within financial institutions.
- Assessed patterns, transactions, and behaviors to detect suspicious activities.
- Developed risk mitigation strategies and improved fraud detection systems.
Insurance Sales Consultant at O'Keeffe & Swartz (2022 – 2023)
- Sold insurance products for Standard Bank and First National Bank, consistently exceeding targets.
- Delivered customer-centric service while navigating objections and compliance.
- Focused on compliance, customer service, and financial product knowledge.
- Specialized in outbound sales within the financial services sector.
SHE Representative & First Aid at Isoleno066 Trading Services (Pty) Ltd @ Yikusasa [Hesto Harness Factory] (2021 – 2022)
- Identified hazards and investigated incidents.
- Attended Health & Safety Committee meetings and conducted workplace inspections.
- Maintained safety documentation and participated in internal audits.
First Aider & Assistant at RNO Construction & Projects (2020 – 2020)
- Conducted hazard inspections and maintained safety documentation.
- Assisted with administrative duties, meetings, and event coordination.
Promoter at Samsung (2020 – 2020)
- Built strong customer relationships and maintained expert product knowledge.
- Drove sales and upheld brand standards in collaboration with store staff.
Sales Specialist at Verimark (2019 – 2020)
- Assisted customers and managed sales transactions.
- Handled merchandising, stock management, and administration.
Education
Higher Certificate in Marketing – University of South Africa
BCompt in Financial Accounting – University of South Africa
Grade 12 – Die Hoërskool Langenhoven (2019)
