Ayanda Mpetwane

Detail-oriented and motivated IT graduate with a National Diploma in Information Technology, complemented by hands-on experience in programming, network systems, and end-user computing. Proven ability to develop, analyse, and design system documentation and software solutions across a variety of platforms. Demonstrates strong teamwork, problem-solving, and communication skills developed through academic projects and volunteer coding mentorship.

Committed to leveraging IT knowledge and creative problem-solving to contribute to innovative technology environments.

Technical Support Engineer – Level 1 (Internship) at Vox (2025-09 – Present)

• Provide first-line technical support to customers and assist with resolving technical issues.
• Escalate complex technical issues to relevant service providers and support teams.
• Manage, update, and maintain technical support tickets to ensure accurate issue tracking.
• Collaborate with internal teams to investigate and resolve customer technical issues.
• Apply networking fundamentals to troubleshoot technical and hardware-related problems while contributing to improved customer satisfaction.

Learning Volunteer – CoderDojo Programme at Accenture (2023-05 – 2023-12)

• Facilitate coding lessons for youth aged 7–17 in Scratch, HTML, CSS, JavaScript, and SQL.
• Provide mentoring and support to learners exploring various technology platforms.
• Collaborate with volunteers to design learning modules and activities.
• Monitor participant engagement and learning progress.
• Promote inclusivity and creativity within technology spaces.
• Assist in administrative coordination and learner communication.

Diploma in Information Technology – National Certificate in Information Technology – Damelin (2022 – 2024)

System Development – National Certificate (Information Technology) in Information Technology – Damelin (2021 – 2021)

National Senior Certificate (Matric) – Mondeor High School (2020 – 2020)