Ayanda Sethole

Dedicated and reliable administrative and customer service professional with experience in financial services, administration, and client support. Proven ability to manage office duties, assist clients professionally, maintain records, and support daily operations efficiently. Possesses strong communication, organizational, and customer service skills. Committed to providing quality service, maintaining professionalism, and making a positive impact in people's lives.

Financial Adviser - Momentum Metropolitan Life Limited

(2023-06 - 2025-04)

• Provided financial advisory services to clients regarding suitable financial products
• Assisted clients with financial planning and product information
• Maintained accurate client records and documentation
• Communicated with clients to understand their financial needs and requirements
• Ensured compliance with company policies and financial regulations
• Provided customer service and support related to financial services

Financial Advisor - Old Mutual

(2020-01 - 2022-01)

• Assisted clients with financial planning and insurance product information
• Built and maintained professional relationships with clients
• Processed applications and maintained financial documentation
• Explained financial products and services to clients
• Maintained accurate records of client interactions
• Provided general customer service and financial guidance

Secretary - Ndzundza Mabhoko Traditional Council

(2017-01 - 2019-12)

• Performed administrative duties including filing, record keeping, and document management
• Managed incoming and outgoing correspondence
• Scheduled meetings and maintained office calendars
• Prepared documents, reports, and office communication
• Assisted with general office administration and coordination
• Answered telephone calls and assisted visitors professionally

Administrative Assistant - SAPS Reitgat

(2013-05 - 2013-12)

• Provided administrative support within the office environment
• Managed filing systems and maintained records
• Assisted with document preparation and data capturing
• Handled incoming calls and directed enquiries
• Supported office staff with daily administrative tasks
• Maintained confidentiality of sensitive information

Customer Service Representative - Crocko Empire Marketing

(2013-01 - 2013-06)

• Assisted customers with product enquiries and service information
• Promoted and cross-sold company products to customers
• Maintained positive relationships with customers
• Handled customer complaints and resolved issues professionally
• Processed customer requests and maintained records
• Provided general customer service support

Waitress - Wimpy

(2009-12 - 2011-01)

• Provided excellent customer service to restaurant guests
• Took customer orders and served food and beverages
• Maintained cleanliness and organization of dining areas
• Assisted customers with menu selections
• Processed payments and handled transactions
• Worked collaboratively with kitchen and service staff

Matric - Hillview High School (2011)

COB 7: Investment - Investment - FSP Academy (2020-02-10)

COB 3: Long Term Insurance - Long Term Insurance - FSP Academy (2020-02-10)

Introduction to Financial Management and Budgeting - Financial Management and Budgeting - Government Online Learning (2026-02-27)

Public Service Reorientation for Levels 1–8 - Public Service - Government Online Learning (2026-03-05)