Ayesha Mabaso

Greetings! I'm a public relations and communication professional, fuelled by a boundless passion for my field. I view every challenge as an opportunity to expand my horizons, and I'm always thirsty for knowledge. My journey is a blend of exploration and immersion, where I seek to unearth solutions to the real-world problems that communities face.

🌍 Cultural Chameleon 🌍

Cultural diversity is not a barrier but a bridge for me. I thrive in the kaleidoscope of cultures and personalities, seamlessly adapting to connect with people from all walks of life. I'm a firm believer in the power of diversity to inspire innovation and change.

🤝 Connector and Productivity Enthusiast 🤝

My true passion lies in forging connections. I find immense joy in engaging with individuals and transforming interactions into productive collaborations. Building an environment where ideas flourish is my mission, and I'm committed to nurturing this ethos.

📚 Lifelong Learner 📚

I have an insatiable thirst for knowledge and am always eager to learn and gain insights from the experiences and wisdom of others. My journey so far has taken me through a spectrum of roles, each contributing to my growth.

Customer Service Executive

• STARTEK (TUI pre-travel) · Contract Mar 2020-Oct 2020 Sunninghill

Answer calls and handle customer inquiries both over the phone and by email.

Manage and resolve customer complaints.

Provide customers with product and service information.

Enter new customer information into the system.

Update existing customer information.

Route calls to appropriate resources

Answer calls and handle customer inquiries both over the phone and by email.

Manage and resolve customer complaints.

Provide customers with product and service information.

Enter new customer information into the system.

Update existing customer information.

• Route calls to appropriate resources.

Visa Consultant

• Visa ConneXion · Sep 2018-Dec 2019 Midrand

Creating online visa applications and invoicing clients

Full monitoring and updating of clients on their visa status

Corresponding with clients via email and phone call

Creating online visa applications and invoicing clients

Full monitoring and updating of clients on their visa status

Corresponding with clients via email and phone call

Public relations and marketing in-service training

• Capo's Equenox is in-service. July 2017-November 2017 · 5 months Centurion

Creating online strategies in line with PR and marketing

creating content and uploading it to social media platforms

Building an online community with full monitoring of all accounts

Analysing Metrics and Compiling Monitoring Reports

Creating online strategies in line with PR and marketing

Creating content and uploading it to social media platforms

Building an online community with full monitoring of allaccounts

Analysing Metrics and Compiling a Monitoring Report

Assistant Manager Assistant Manager

• Blockbusters: March 2014-November 2014 · 9 months Parkrand Boksburg

Responsible for customer service and correspondence with clients telephonically.

Opening accounts for new members.

Packing DVDs, promoting new products,

Doing general housekeeping for the store and working at the point of sale.

The University of Johannesburg

DIPLOMA PUBLIC RELATIONS AND COMMUNICATION

2015–2017

Presentation skills, communication, multitasking, and research