Ayeza Mzana

Friendly, reliable and customer-focused individual with hands-on till point, cash-handling and face-to-face customer service experience in busy retail environments, as well as public-facing administration experience gained as an IEC Presiding Officer. Comfortable working under pressure, multitasking, and dealing directly with the public in a polite, attentive and professional manner.

Presiding Officer - Independent Electoral Commission (IEC)

(2016 - 2023)

• Dealt directly with members of the public all day, resolving queries calmly and maintaining order in a high-pressure environment
• Managed overall operations of a voting station, including opening and closing procedures
• Supervised voting station staff and coordinated their daily duties, ensuring smooth teamwork
• Handled sensitive documentation and cash-equivalent materials with accuracy and honesty

Merchandiser - Rhino Cash & Carry, Mthatha Plaza - Mthatha Plaza

(2015 - 2016)

• Assisted customers directly with product location and queries, ensuring a helpful in-store experience
• Maintained stock levels and ensured shelves were neatly and correctly presented
• Monitored stock rotation and reported shortages to management, supporting smooth daily operations

Sales Person - Crazy Store

(2015 - 2015)

• Provided friendly, helpful service to customers on the shop floor, engaging directly to assist with their needs
• Operated the till point, processing customer payments accurately and efficiently
• Assisted with stock replenishment and store presentation to maintain a pleasant customer experience

Matric (Grade 12)