Ayme Mc Lellan

My name is Aymé Woodburn

I am 30years old I'm highly motivated and inspired to push and drive myself to succeed in position that is available.

I'm hard working, fun loving personality but I will always get the job done. I am a positive, enthusiastic and self-motivated person who is seeking employment and understands the importance of customer service/ satisfaction and great attention to detail.

I believe that the life experiences I have gained so far would enable me to deal with customers/clients in a positive manner that are in line with the expectations of this role, and in respect of the code of conducts required by your organizations. I would love the opportunity to work for you company

Manage reservations via phone and email, utilizing the RoomRaccoon system for accommodation, spa, site visits, meetings, and restaurant bookings.

• Handle incoming calls professionally and provide assistance to guests as needed.
• Facilitate guest check-in and check-out processes, ensuring seamless experience

Verify guest identities during check-in and make copies of identification documents.

• Accompany guests to their rooms upon check-in, familiarizing them with hotel amenities.
• Escort guests to the spa for their appointments, ensuring a smooth and enjoyable experience.
• Process payments, including EFT and cash transactions, and accurately record them in the system.
• Coordinate communication between departments regarding guest arrivals,

departures, and daily proceedings.

• Provide information about hotel services and amenities to potential guests, promoting an exceptional guest experience.
• Ensure accurate employee timekeeping by monitoring clock-ins and clock-outs.
• File and keep track of invoices, ensuring accurate financial records and efficient accounting processes.
• Plan and schedule activities for guests, enhancing their stay through ac

Sparrow FET College (2010 – 2013)

NFQ Level 4 Events Management - Guvon Academy (2013 – 2015)