Azael Force

Managed a team of couriers and operational staff during night shifts, ensuring adherence to company policies and safety regulations. Supervised and coordinated night shift operations to ensure timely and efficient courier deliveries across Cosmo City Roodepoort. Monitored operational performance metrics and implemented process improvements to enhance productivity and service quality.

Operational Night Shift Supervisor - Kushesh Medical Express - Cosmo City Roodepoort

(2021-04 - 2025-11)

• Managed a team of couriers and operational staff during night shifts, ensuring adherence to company policies and safety regulations.
• Supervised and coordinated night shift operations to ensure timely and efficient courier deliveries across Cosmo City Roodepoort.
• Monitored operational performance metrics and implemented process improvements to enhance productivity and service quality.
• Resolved operational issues promptly, overseeing effective communication between dispatch, drivers, and customer service teams.
• Conducted regular training and performance evaluations for night shift staff to maintain high standards of service and operational excellence.
• Collaborated with logistics and warehouse departments to optimise route planning and parcel handling during night operations.
• Implemented strategic scheduling to optimise night shift workforce allocation, reducing overtime costs by 15%.
• Developed and enforced health and safety protocols specific to nocturnal operations, resulting in zero incidents during tenure.
• Liaised with senior management to report on nightly operational challenges and successes, facilitating continuous improvement initiatives.
• Coordinated emergency response initiatives during night shifts, minimising operational disruptions and maintaining service continuity.
• Facilitated cross-departmental night shift meetings to align operational goals and improve overall courier service efficiency.
• Coordinated inventory control and dispatch procedures to maintain accuracy and reduce delays during night-time courier operations.
• Implemented motivational programmes to improve staff morale and reduce absenteeism among night shift operational teams.
• Enhanced night shift reporting systems to provide detailed analytics on delivery performance and operational bottlenecks.

Security Control Room Operation - BBR Security Services - Florida Roodepoort

(2018-08 - 2021-03)

CCTV DVR System

• Operated and monitored security control room systems to ensure the safety and security of personnel and property in the facility.
• Coordinated with security personnel and external agencies to respond promptly to incidents and emergencies detected via control room surveillance.
• Maintained accurate logs and incident reports in compliance with company standards and regulatory requirements.
• Managed security alarm systems and CCTV operations, conducting regular system checks and troubleshooting technical issues.
• Supervised a team of control room operators during shifts, providing guidance and ensuring adherence to operational procedures.
• Implemented and updated security protocols within the control room to enhance response times and preventive measures.

Quality Control - Majesty oil Mills - Krugersdorp

(2016-08 - 2015-03)

• Developed and implemented quality control procedures to ensure courier deliveries met company standards and customer expectations.
• Monitored and analysed operational performance data to identify and resolve quality issues, improving delivery accuracy by 20%.
• Conducted regular audits of courier processes and operational activities during night shifts to maintain compliance with safety and quality standards.
• Trained and coached staff on quality assurance protocols and best practices, enhancing team adherence to quality control measures.
• Collaborated with logistics and warehouse teams to streamline parcel handling and minimise errors, boosting overall service quality.
• Reported quality control findings to senior management, recommending actionable improvements to enhance operational efficiency and customer satisfaction.
• Utilised quality control software tools to track and analyse delivery discrepancies, enabling prompt corrective actions and continuous improvement.
• Collaborated with cross-functional teams to establish and maintain quality benchmarks, ensuring operational processes align with regulatory and company quality standards.
• Coordinated with cross-departmental teams to develop corrective action plans addressing identified quality control issues, reducing delivery errors and improving customer satisfaction.

Books Suppliers Operational Supervisor - Bothma Books - Krugersdorp

(2009-02 - 2017-05)

• Supervised daily operations of book supply logistics, ensuring timely distribution to multiple retail and educational outlets in Randburg and surrounding areas.
• Managed and coordinated a team of operational staff to maintain efficiency in order processing, inventory control, and delivery scheduling for book supplies.
• Implemented process improvements in stock management and supplier coordination, reducing order processing time by 20%.
• Monitored delivery schedules and route optimisation to enhance on-time delivery performance and reduce transportation costs within the book supply chain.
• Collaborated with suppliers and internal departments to forecast demand, manage stock levels and ensure accurate order fulfilment aligned with customer requirements.
• Conducted regular training sessions for operational staff on health and safety standards, as well as customer service excellence specific to book supply operations.
• Coordinated with courier teams and suppliers to ensure seamless and timely delivery of book shipments across Randburg, maintaining high service standards.
• Developed and implemented operational strategies to optimise inventory control and distribution workflows, resulting in a 15% increase in supply chain efficiency.
• Monitored supplier performance and managed relationships to ensure compliance with contractual agreements and quality standards in book supply operations.
• Implemented operational performance metrics and KPIs to monitor supplier delivery accuracy and optimize book stock replenishment processes.

Security Control Room Operation - Inkwe Security Services - Roodepoort

(2005-03 - 2008-04)

• Operated and monitored CCTV DVR systems to maintain comprehensive surveillance within the control room environment.
• Coordinated security responses by liaising with on-site personnel and external emergency services to address incidents rapidly.
• Maintained meticulous incident logs and reports, ensuring compliance with regulatory and organisational standards.
• Supervised and trained control room operators, ensuring strict adherence to security protocols and operational procedures.
• Conducted regular maintenance and troubleshooting of security alarm systems and CCTV equipment to ensure uninterrupted operation.
• Reviewed and updated control room security procedures, implementing improvements to enhance incident response efficiency and preventive security measures.
• Monitored control room alarm systems and coordinated immediate response protocols to minimise security breaches and operational disruptions.
• Supervised and guided control room operational staff to ensure effective surveillance coverage and adherence to safety regulations during shifts.
• Implemented regular audits and updates of control room operational procedures, improving incident detection and response efficiency.
• Led and coordinated security control room team during critical incidents, ensuring effective communication and deployment of security measures.
• Monitored multiple security feeds simultaneously to detect abnormal activities and initiated rapid response protocols to mitigate potential threats.
• Directed and coordinated security personnel across multiple shift rotations to enhance control room operational efficiency and incident management in Randburg.
• Developed and enforced enhanced communication protocols between control room staff and field security teams to improve response times and reduce incident impact.
• Analysed security data trends from control room operations to recommend and implement strategies that strengthened overall facility security.
• Coordinated with courier teams and security personnel to ensure secure and efficient dispatch operations within the control room setting.
• Implemented communication protocols between control room operations and field couriers to enhance incident response and operational supervision.

Grade 12 - Tulip High School (2004-01 - 2021-12)