Operational Night Shift Supervisor - Kushesh Medical Express - Cosmo City Roodepoort
(2021-04 - 2025-11)
- Managed a team of couriers and operational staff during night shifts, ensuring adherence to company policies and safety regulations.
- Supervised and coordinated night shift operations to ensure timely and efficient courier deliveries across Cosmo City Roodepoort.
- Monitored operational performance metrics and implemented process improvements to enhance productivity and service quality.
- Resolved operational issues promptly, overseeing effective communication between dispatch, drivers, and customer service teams.
- Conducted regular training and performance evaluations for night shift staff to maintain high standards of service and operational excellence.
- Collaborated with logistics and warehouse departments to optimise route planning and parcel handling during night operations.
- Implemented strategic scheduling to optimise night shift workforce allocation, reducing overtime costs by 15%.
- Developed and enforced health and safety protocols specific to nocturnal operations, resulting in zero incidents during tenure.
- Liaised with senior management to report on nightly operational challenges and successes, facilitating continuous improvement initiatives.
- Coordinated emergency response initiatives during night shifts, minimising operational disruptions and maintaining service continuity.
- Facilitated cross-departmental night shift meetings to align operational goals and improve overall courier service efficiency.
- Coordinated inventory control and dispatch procedures to maintain accuracy and reduce delays during night-time courier operations.
- Implemented motivational programmes to improve staff morale and reduce absenteeism among night shift operational teams.
- Enhanced night shift reporting systems to provide detailed analytics on delivery performance and operational bottlenecks.
Security Control Room Operation - BBR Security Services - Florida Roodepoort
(2018-08 - 2021-03)
CCTV DVR System
- Operated and monitored security control room systems to ensure the safety and security of personnel and property in the facility.
- Coordinated with security personnel and external agencies to respond promptly to incidents and emergencies detected via control room surveillance.
- Maintained accurate logs and incident reports in compliance with company standards and regulatory requirements.
- Managed security alarm systems and CCTV operations, conducting regular system checks and troubleshooting technical issues.
- Supervised a team of control room operators during shifts, providing guidance and ensuring adherence to operational procedures.
- Implemented and updated security protocols within the control room to enhance response times and preventive measures.
Quality Control - Majesty oil Mills - Krugersdorp
(2016-08 - 2015-03)
- Developed and implemented quality control procedures to ensure courier deliveries met company standards and customer expectations.
- Monitored and analysed operational performance data to identify and resolve quality issues, improving delivery accuracy by 20%.
- Conducted regular audits of courier processes and operational activities during night shifts to maintain compliance with safety and quality standards.
- Trained and coached staff on quality assurance protocols and best practices, enhancing team adherence to quality control measures.
- Collaborated with logistics and warehouse teams to streamline parcel handling and minimise errors, boosting overall service quality.
- Reported quality control findings to senior management, recommending actionable improvements to enhance operational efficiency and customer satisfaction.
- Utilised quality control software tools to track and analyse delivery discrepancies, enabling prompt corrective actions and continuous improvement.
- Collaborated with cross-functional teams to establish and maintain quality benchmarks, ensuring operational processes align with regulatory and company quality standards.
- Coordinated with cross-departmental teams to develop corrective action plans addressing identified quality control issues, reducing delivery errors and improving customer satisfaction.
Books Suppliers Operational Supervisor - Bothma Books - Krugersdorp
(2009-02 - 2017-05)
- Supervised daily operations of book supply logistics, ensuring timely distribution to multiple retail and educational outlets in Randburg and surrounding areas.
- Managed and coordinated a team of operational staff to maintain efficiency in order processing, inventory control, and delivery scheduling for book supplies.
- Implemented process improvements in stock management and supplier coordination, reducing order processing time by 20%.
- Monitored delivery schedules and route optimisation to enhance on-time delivery performance and reduce transportation costs within the book supply chain.
- Collaborated with suppliers and internal departments to forecast demand, manage stock levels and ensure accurate order fulfilment aligned with customer requirements.
- Conducted regular training sessions for operational staff on health and safety standards, as well as customer service excellence specific to book supply operations.
- Coordinated with courier teams and suppliers to ensure seamless and timely delivery of book shipments across Randburg, maintaining high service standards.
- Developed and implemented operational strategies to optimise inventory control and distribution workflows, resulting in a 15% increase in supply chain efficiency.
- Monitored supplier performance and managed relationships to ensure compliance with contractual agreements and quality standards in book supply operations.
- Implemented operational performance metrics and KPIs to monitor supplier delivery accuracy and optimize book stock replenishment processes.
Security Control Room Operation - Inkwe Security Services - Roodepoort
(2005-03 - 2008-04)
- Operated and monitored CCTV DVR systems to maintain comprehensive surveillance within the control room environment.
- Coordinated security responses by liaising with on-site personnel and external emergency services to address incidents rapidly.
- Maintained meticulous incident logs and reports, ensuring compliance with regulatory and organisational standards.
- Supervised and trained control room operators, ensuring strict adherence to security protocols and operational procedures.
- Conducted regular maintenance and troubleshooting of security alarm systems and CCTV equipment to ensure uninterrupted operation.
- Reviewed and updated control room security procedures, implementing improvements to enhance incident response efficiency and preventive security measures.
- Monitored control room alarm systems and coordinated immediate response protocols to minimise security breaches and operational disruptions.
- Supervised and guided control room operational staff to ensure effective surveillance coverage and adherence to safety regulations during shifts.
- Implemented regular audits and updates of control room operational procedures, improving incident detection and response efficiency.
- Led and coordinated security control room team during critical incidents, ensuring effective communication and deployment of security measures.
- Monitored multiple security feeds simultaneously to detect abnormal activities and initiated rapid response protocols to mitigate potential threats.
- Directed and coordinated security personnel across multiple shift rotations to enhance control room operational efficiency and incident management in Randburg.
- Developed and enforced enhanced communication protocols between control room staff and field security teams to improve response times and reduce incident impact.
- Analysed security data trends from control room operations to recommend and implement strategies that strengthened overall facility security.
- Coordinated with courier teams and security personnel to ensure secure and efficient dispatch operations within the control room setting.
- Implemented communication protocols between control room operations and field couriers to enhance incident response and operational supervision.
