Azola

Excellent communication skills both verbally and in written format. Ability to work independently and within a team. Ability to meet and adhere to stringent deadlines. Continuously strive for excellence in any task or project undertaken.

Customer Service, Retentions and Sales - Outworx - Umhlanga, KwaZulu-Natal, 2 Frosterley Park uMhlanga Ridge

(2025-02)

Home Emergency Insurance including plumbing and drainage; utilities (Gas and Electric); Boiler (Boiler Service and Boiler breakdown). Proactively identified and pursued new business opportunities with initiative and enthusiasm, while providing exceptional account management and support to existing clients.

• Top QA Score
• SLA Achiever
• Second Place Top Sales

Sales Agent - Ignition - 30 Meridian Drive Umhlanga

(2024-11 - 2025-01)

Sales agent for OnAir an approved dealer of Multi Choice, quite an interesting role as for a person that is used to reaching a sales target and KPI's adhere to rules especially as a contact centre agent. POPI compliant always, Capturing customer data on the system and always making sure everything is accurate and correct.

Upgrading

Customers whom may be using an older model decoder to the new Explora Ultra Decoder and offer DSTV Streamers to those who never had an active subscription or cancelled subscription with multi choice.

• Second place Top Commission earner in my team

Telemarketing, Inbound and outbound sales agent - Finchoice - 78 Main Road Wynberg Cape Town

(2022-07 - 2024-10)

Offering Loans and funeral cover to new and existing customers, assisting those who applied online but struggling to proceed with their applications. Long term and short term loans to meet New loans Target, Funeral target and Disbursement. Meeting targets and KPI's for the month. Obtaining QA score up to 96%. Customer service experience as of assisting incoming customers existing and new customers with their account queries (payment queries and Debit order queries).

Youth Intern - City of Cape Town - Sub council 15 Pinelands Cape Town

(2018-01)

Telepathically recruiting job seekers Administration Filling reports. Answering incoming calls from municipality and sometimes visiting communities help and clean the environment, give food parcels and clothes to the less fortunate as part of giving back to the community.

• Certificate

Matric - leap science and math school (2013-01 - 2016-06)

N3 Electrical Engineering - Electrical Engineering - College of Cape Town (2020-10 - 2022-12)