Collection Agent
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Responsible for making outbound calls to assist customers with outstanding debts, negotiating payment plans, and offering additional services to support debt resolution.
Collection Agent at Anthony Richards and Associates (2017-02 – 2018-02)
Responsible for making outbound calls to assist customers with outstanding debts, negotiating payment plans, and offering additional services to support debt resolution.
Customer Service representative at WNS Global Service (2018-03 – 2020-02)
Customer Service representative at Teleperformance (2021-04 – 2023-03)
Customer Service Advisor for a UK utilities company, I handled high bill queries by investigating and resolving customer concerns about unusually high gas and electricity bills. I also conduct soft collections, using friendly and personalized approaches to encourage customers to pay outstanding balances, while addressing any underlying financial difficulties and offering tailored payment plans and support.
Customer Service representative at CapabilityBPO (2022-04 – 2023-09)
Assisting customers regarding their orders, checking order status, assisting with placing orders, canceling orders, issuing refunds, issuing replacements, logging customer complaints, and communicating with delivery personnel.
Customer Support Agent at IContactBpo (2024-05 – Present)
Seasoned Customer Support Representative for a Canadian-based campaign, responsible for checking order statuses, assisting customers via email and inbound calls for order-related inquiries, processing warranty claims, addressing and resolving customer complaints, issuing refunds, and placing orders.
Grade 12/ Matric – Ndzondelelo high School (2009)
