Call center agent at Veri-cred collections (2015-12-31 – 2016-12-01)
- Contacted customer regarding outstanding accounts
- Negotiated payment arrangements and follow up on accounts
- Captured and updated customer information accurately
- Provided excellent telephonic customer service.
Collections agent at Tenacity financial services (2018-06-01 – 2023-06-01)
- Manage customer accounts and collections process
- Assist customers with account queries and payment arrangements
- Maintained professionalism while handling difficult customer interaction
- Achieve daily productivity and customers service target.
Warranty retentions consultant at Dotsure.co.za (2023-07-01 – 2025-07-01)
- Assist customers with policy retentions and customer service support
- Handled customer concerns professionally and worked to retain clients
- Maintained accurate customer records and update information on company systems
- Delivered professional telephonic customer support.
