Babalwa Qata

Results driven administration and banking professional with experience in financial reconciliation, regulatory compliance (AML/KYC), and data quality management. Successfully enhanced operational efficiency through process improvements, accurate reporting, and risk mitigation. Verified complex contract documentation, managed multi store banking submissions, and supporting customer service excellence.

Adept at leveraging advanced Excel and cloud based systems to streamline workflows and consistently exceed performance targets. Committed to maintaining high standards of accuracy, compliance, and stakeholder satisfaction.

Banking Administrator - Cosmo-net

(2025-01)

• Ensured accurate and timely banking submissions by verifying store sales figures, cash deposits, credit card settlements, expenses, and salary deductions, supporting smooth daily financial reconciliation.
• Maintained regulatory and operational compliance by verifying contract documentation, checking IDs, bank statements, payslips, and biometrics, and flagging high risk contracts for swift resolution.
• Improved operational efficiency by accurately updating and managing Excel and cloud based tracking sheets for banking submissions, contract verifications, and outstanding paperwork.
• Strengthened financial reporting by compiling daily sales summaries, reconciling deposits, and ensuring correct allocation of overbank and underbank amounts, including Momo wallet transactions.
• Enhanced store accountability by monitoring paperwork submissions, detecting discrepancies, and enforcing adherence to new banking and documentation processes.
• Ensured accurate daily banking across multiple stores by verifying cash deposits, credit card settlements, salary deductions, Momo wallet transactions, and float transfers.
• Detected and resolved discrepancies such as incorrect speed point swipes for MTN Advance Payments, preventing revenue loss and supporting timely fund transfers.
• Verified KYC and AML documentation, flagged high risk contracts, and escalated discrepancies to ensure full adherence to regulatory and banking standards.
• Enforced compliance procedures by closing or restricting non compliant accounts, reducing financial and reputational risk.
• Streamlined daily operations by maintaining accurate Excel and cloud based tracking sheets for banking, contract verification, and sales submissions.
• Prepared daily, weekly, and monthly financial and operational reports for management and directors, enhancing decision-making and audit readiness.
• Delivered professional, efficient support to internal and external stakeholders, resolving inquiries promptly and consistently exceeding KPIs.
• Maintained accurate customer records and communicated precise product, service, and financial information to build trust and enhance satisfaction.
• Resolved reclaims queries efficiently, ensuring accurate reconciliation of discrepancies.
• Ensured accurate month end financial reporting by capturing and reconciling Pastel reports, supporting timely management review and informed decision-making.

Consultant Start UP Ops - Standard Bank

(2022-02 - 2023-08)

• Enhanced decision making and operational efficiency by training data engines with precise manual annotations and labeled call scripts, enabling actionable data driven insights.
• Boosted customer service performance by leading the development and deployment of machine learning models, identifying root causes of service gaps, and driving process improvements.
• Delivered tangible operational improvements through in depth issue analysis and implementation of effective solutions.
• Strengthened team productivity by fostering a collaborative environment, contributing to continuous improvement initiatives, and sharing impactful process enhancement ideas.
• Consistently exceeded performance goals by efficiently prioritizing tasks, maintaining a strong work ethic, and delivering high quality results that advanced organizational success.

Data Quality Consultant - Standard Bank

(2017-03 - 2022-01)

• Ensured regulatory compliance and operational excellence by validating and updating mandatory data fields, maintaining high data accuracy.
• Strengthened data integrity and reliability by implementing five principles of robust data management.
• Mitigated risks by promptly escalating high risk cases, applying appropriate remediation strategies, and enforcing account restrictions for non compliant profiles.
• Enhanced AML compliance by verifying KYC documentation, identifying non compliance trends, and preventing transactions with high risk accounts.
• Supported business continuity and legal adherence by strictly following AML and banking regulations, consistently delivering high-quality and accurate results.

Administration Clerk - Standard Bank

(2015-01 - 2017-02)

• Consistently met and exceeded SLAs by achieving daily and hourly targets, ensuring timely and accurate document processing.
• Maintained regulatory compliance and data accuracy by processing KYC documents and verifying account details, strengthening operational integrity.
• Improved workflow efficiency by resolving data capture software issues, reporting system challenges, and implementing process enhancements.
• Enhanced security and risk mitigation by monitoring account details for suspicious activity and promptly escalating concerns.
• Supported performance tracking and operational planning by accurately recording work volumes and balancing daily workloads.
• Delivered professional, efficient service to internal and external stakeholders, ensuring seamless document management and compliance with TELEFORM systems.

Call Centre - Data Support Agent - Vodacom

(2012-03 - 2014-12)

• Delivered efficient customer support by resolving inquiries promptly, achieving high customer satisfaction and exceeding key performance indicators.
• Handled high call volumes while maintaining accuracy, adhering to call scripts, and updating customer records to ensure consistency and reliability.
• Enhanced operational efficiency by escalating complex issues to the appropriate teams for swift resolution.
• Strengthened customer relationships by providing accurate product and service information, fostering trust and repeat engagement.
• Contributed to overall call center performance through active collaboration with colleagues and process adherence.

Call Centre Agent - Multichoice

(2010-01 - 2012-02)

• Typed, printed, and captured data accurately, supporting efficient recordkeeping and office administration.
• Attended meetings and addressed queries, contributing to smooth communication and workflow.
• Collected and recorded payments, ensuring accuracy and accountability in financial transactions.
• Managed storage and distribution of stationery and sanitary pads for girls, promoting accessibility and resource availability.

Higher Certificate - Human Resources Management - Mancosa (2024)

N4 - N5 - Human Resource Management - Southwest Gauteng College (2007)

Grade 12 - Grace High School (2005)