Balesiye Matji

Results-driven Emergency Care and Communications professional with over 10 years of experience in high-pressure environments, specializing in call handling, incident coordination, and remote communication systems. Proven ability to manage large volumes of calls, prioritize critical situations, and coordinate resources efficiently while maintaining professionalism and accuracy.

Highly skilled in remote customer support, data management, and multitasking, with strong computer proficiency and the ability to work independently. Seeking to transition into a remote role in customer support, virtual assistance, or operations coordination.

Emergency Medical Dispatcher / Call Handler

Gauteng Emergency Communications Centre

📅 June 2021 – Present

• Manage high volumes of emergency and non-emergency calls in a fast-paced environment
• Perform accurate call triage and prioritize incidents based on urgency
• Dispatch appropriate emergency resources and coordinate response teams
• Capture and maintain detailed incident records using computer-based systems
• Communicate effectively with field teams, hospitals, and internal stakeholders
• Ensure timely, professional, and empathetic communication with callers
• Work independently while maintaining accuracy under pressure

Emergency Care Officer (BAA)

Gauteng Emergency Medical Services

📅 Jan 2016 – May 2021

• Delivered pre-hospital emergency medical care to patients
• Communicated with dispatch centres, hospitals, and patients
• Maintained accurate patient records and reports
• Ensured compliance with safety and operational protocols
• Demonstrated strong decision-making in high-pressure situations

Basic Life Support Practitioner (BAA)

Netcare 911 – Akasia

📅 Nov 2013 – 2015

• Responded to emergency and non-emergency calls
• Provided patient care and support during transport
• Completed detailed patient care documentation
• Conducted routine vehicle and equipment safety checks
• Maintained professional and compassionate communication

Education

Basic Ambulance Assistant (BAA)

Critical Care Academy – 2012

Matric

Hillview High School