Bandile Alex

Detail-oriented and customer-focused professional with strong experience in administration and front-line service. Proven ability to manage reception tasks, maintain records, coordinate schedules, and support smooth office operations. Adept at delivering excellent customer service in retail and hospitality environments, handling transactions, and resolving inquiries efficiently.

Skilled in MS Office, POS systems, and inventory control. A reliable team player with strong communication, time management, and problem-solving abilities, committed to ensuring operational efficiency and exceptional customer satisfaction.

Waitress - Ndalo Hotel and Conferencing

(2024-12 - 2025-02)

• Delivered excellent customer service in a professional hospitality environment, enhancing guest satisfaction and repeat business.
• Efficiently handled customer requests and processed payments using POS systems, ensuring smooth and timely transactions.
• Assisted in event setups and stock arrangements, contributing to successful event execution and positive guest experiences.
• Maintained clean and organized service areas, improving operational readiness and hygiene standards.
• Conducted accurate stock takes, supporting inventory control and minimizing discrepancies.

Administrative Assistant - Nhlazatje Primary School

(2021-11 - 2024-08)

• Professionally managed incoming calls, emails, and visitor inquiries, ensuring efficient communication and a positive school reception experience.
• Maintained accurate student records and tracked attendance, supporting compliance and smooth administrative operations.
• Effectively managed office supplies, ensuring timely procurement and availability of resources for staff and learners.
• Prepared high-quality documents, spreadsheets, and school communications, enhancing clarity and professionalism.
• Successfully coordinated meetings, school events, and schedules, improving staff-parent engagement and event organization.

Customer Service Representative - Woolworths

(2019-02 - 2019-06)

• Provided prompt and helpful assistance to walk-in customers, improving overall customer satisfaction and return visits.
• Accurately processed transactions and returns using POS systems, ensuring smooth and efficient checkout experiences.
• Supported inventory replenishment and correct product placement, contributing to effective stock management and sales readiness.
• Maintained a clean and visually appealing sales floor, enhancing the shopping experience and supporting merchandising standards.

Human Resource Administration - IQ Academy (2024 - 2024)

N4 - Introduction to Computers - Gert Sibande TVET College (2016 - 2016)

Grade 12 - Mkolishi High School (2015 - 2015)