Office Manager | Operations Coordinator at Kip McGrath Education Centres (2019-10 – Present)
- Oversee full operational management of a high-volume education centre serving 170+ active students.
- Coordinate scheduling, diagnostics, and daily workflows to ensure maximum operational efficiency.
- Act as primary coordination liaison between clients, teaching staff, and executive management.
- Manage student performance tracking, diagnostic records, and administrative reporting processes.
- Drive client retention and customer satisfaction through strong relationship management.
- Implement administrative process improvements to eliminate operational bottlenecks.
- Manage inventory control, financial tracking, and operational reporting systems.
- Ensure uninterrupted, smooth centre operations during peak volume hours and weekend periods.
Administration & Sales | Branch Operations Support at Linea Pipe Industries (2013-07 – 2019-09)
- Supported end-to-end branch operations, encompassing customer order processing, logistics, and administration.
- Managed stock control systems to maintain optimal inventory levels and avoid shortages.
- Coordinated dispatch schedules, optimizing order turnaround times and supply chain flow.
- Maintained high service standards and operational efficiency across all client touchpoints.
Administration & Marketing Coordinator at The Photo Booth (2012-02 – 2015-03)
- Managed client bookings, quotations, and event coordination in a fast-paced environment.
- Oversaw marketing campaigns and social media channels to increase brand awareness.
- Delivered high-quality customer service across all event lifecycles.
Office Manager at Rifeng Southern Africa (2012-02 – 2013-06)
- Supervised daily office operations, facilities management, and internal sales processes.
- Coordinated order fulfilment and ensured high service delivery standards.
Office Manager at Columbia University – ICAP (Mailman School of Public Health) (2006-05 – 2012-01)
- Established and fully operationalised a regional field office from the ground up.
- Managed procurement operations, vendor relations, and supply chain logistics for program initiatives.
- Coordinated HR administration, onboarding, and multi-disciplinary staff scheduling.
- Oversaw financial administration processes, including petty cash, expense tracking, and reporting.
- Organised international travel, complex itineraries, and large-scale operational logistics.
Administration Manager / Assistant to Branch Manager at Xpanda Security (Pty) Ltd (2002-02 – 2006-04)
- Supported branch operations and workforce coordination as second-in-charge to the Branch Manager.
- Scheduled installation teams and technician workloads for maximum operational output.
- Managed client relations, sales support, and administrative reporting.
- Improved inventory control processes and operational administrative workflows.
Administration Clerk / Receptionist at Sentratek Holdings
Data Capturer / Receptionist at Unihold Business Solutions
Au Pair at United Kingdom
