Basani Shilubane

Results-driven Sales Administrator and Account Management Support professional with over 10 years of experience in sales administration, customer relationship management, quotations, order processing, stakeholder engagement and service delivery. Experienced in supporting three Account Managers, managing customer accounts, CRM systems, sales reporting and building strong client relationships within the fintech and technology sector.

Sales Administrator / Account Management assistant Support - GAAP Point of Sale / Lesaka Technologies

(2025-04)

• Provide daily administrative and operational support to three Account Managers.
• Manage customer relationships and ensure excellent service delivery.
• Prepare quotations, process orders and customer documentation.
• Coordinate communication between Sales, Finance, Operations and Technical teams.
• Maintain CRM records and generate sales and operational reports.
• Support customer onboarding and account administration.
• Resolve customer queries (retention) and ensure SLA compliance.
• Monitor customer cases and follow up on outstanding requests.

Installations Coordinator - Daisy Business Solutions

(2024-01 - 2025-03)

• Tracked installations to ensure projects were completed within agreed timelines.
• Coordinated client contracts and installation documentation.
• Assisted clients with contract amendments and service queries.
• Liaised with multiple departments to ensure seamless service delivery.
• Maintained accurate customer files and invoices.
• Delivered excellent customer support.
• Assisted with quotations and scheduling.

Installation Coordinator - GAAP Point of Sale

(2022-04 - 2023-12)

• Updated the Salesforce system with installation information.
• Scheduled installations and cabling projects using Excel.
• Maintained and updated Proof of Delivery (POD) documentation.
• Managed technician commission records.
• Coordinated communication between clients, Sales, Stock, and Installation teams.
• Assigned installation calls and ensured technicians closed service calls accurately.

Senior Stock Controller - Collections - GAAP Point of Sale

(2020-01 - 2022-02)

• Managed stock levels and optimized stock utilization.
• Produced accurate weekly and monthly stock reports.
• Implemented stock reporting procedures for regional stock controllers.
• Processed repossessed equipment and warehouse transfers using BPO.
• Oversaw disposal and write-off of Beyond Economic Repair (BER) equipment.
• Coordinated collections for cancelled contracts.
• Supervised drivers responsible for collections and deliveries.
• Processed invoices for damaged or missing equipment.
• Credited invoices for recovered stock.
• Conducted monthly stock take.

Stock Controller - Dispatch & Repairs - GAAP Point of Sale

(2018-02 - 2020-01)

• Issued equipment to technicians.
• Coordinated regional stock dispatch.
• Processed stock movements using BPO.
• Arranged courier dispatches and deliveries.
• Managed repair processes and supplier documentation.
• Verified warranty status for equipment.
• Maintained communication across departments regarding stock availability and movement.

Junior Stock Controller (Job Card Processor) - GAAP Point of Sale

(2017-06 - 2018-01)

• Processed swap-out job cards.
• Issued stock to technicians.
• Invoiced customers for damaged equipment.
• Conducted month-end stock counts.
• Maintained accurate filing systems.

Call Centre Logger - GAAP Point of Sale

(2016-08 - 2017-05)

• Answered customer support calls.
• Logged technical issues on the GAAP system.
• Managed customer complaints.
• Assigned service requests to Help Desk technicians.
• Responded to customer email enquiries.

Receptionist - Kapama River Lodge

(2015-05 - 2016-07)

• Managed guest check-ins and check-outs.
• Allocated rooms and issued room keys.
• Booked guest activities and transfers.
• Assisted guests with travel arrangements.
• Responded to guest enquiries regarding lodge facilities.
• Hosted breakfast, lunch, and dinner services.
• Conducted wake-up calls for early game drives.
• Prepared daily operational reports.
• Assisted with daily staff meetings.

Receptionist (Maternity Cover) - Kapama Southern Camp

(2014-12 - 2015-04)

• Managed guest arrivals and departures.
• Allocated accommodation.
• Booked activities and transport.
• Assisted with guest enquiries.
• Hosted meals.
• Prepared daily operational reports.
• Coordinated guest wake-up calls.

Administration Assistant - Kweto-Zulu Trading Enterprises

(2012-03 - 2014-11)

• Answered and directed incoming telephone calls.
• Managed the Managing Director's diary.
• Prepared monthly invoices.
• Booked travel and accommodation.
• Prepared correspondence, reports, and documentation.
• Maintained filing systems.
• Ordered office supplies.
• Assisted with administrative reporting.

Grade 12 (Matric) - Hoërskool Noorderland

Diploma in Business Administration - Business Administration - Richfield Graduate Institute of Technology