Bayanda Khoza
Customer Service / Cash Handler
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About
Reliable and customer-focused professional with experience across customer service, administration, and operational support roles. Known for accuracy and accountability when handling cash, stock, or data, a friendly and professional manner with customers and colleagues, and a strong ability to learn new systems and procedures quickly. Comfortable working in fast-paced environments, meeting targets, and supporting teams to deliver a positive experience for customers and stakeholders alike.
Experience
Customer Service / Cash Handler - Debonairs
(2023-10 - 2024-07)
- Processed a high volume of customer transactions quickly and accurately, handling cash and electronic payments in line with strict financial-handling procedures.
- Delivered friendly, professional service at every interaction, resolving queries and complaints to ensure customers left satisfied.
- Maintained honesty and accountability in all cash-handling duties, supporting the safe management of daily takings and reconciliations.
Sales & Stock Associate - Musica
(2019-05 - 2020-04)
- Offered product guidance to customers and information to support informed purchasing decisions.
- Carried out stock counts, reporting, and scheduling support, building a solid understanding of inventory and administrative procedures.
- Kept the store organised and presentable, following merchandising and general housekeeping standards.
Data Entry / Administration Officer - Ministry of ICT – Eswatini
(2018-01 - 2018-11)
- Captured and maintained large volumes of data with a high degree of accuracy, numeracy, and confidentiality.
- Analysed datasets to identify trends, compiling clear, structured reports for stakeholders.
Education
Senior Certificate - Fourways High School
