Beatrice Maake

Client Experience Specialist with experience across various industries, with a passion for developing and implementing client strategies that align with the business goals and improve the client journey. Delivering excellent service to clients through collaboration with both internal and external partners.

Guest Experience Manager

• Develop and implement a client experience strategy that aligns with the company's business objectives 
• Build and manage relationships with internal and external partners
• Analyze client data and insights to continually improve the client experience
• Manage budget through effective review and control of of department spending

• Managed all operational activities for the head office and retail outlets
• Provided performance data and category management analysis informing direction for the retail sales/management team
• Performed end to end project management, from needs analysis and budget creation to implementation and evaluation for projects in Head office and across retail outlets.

Bachelor of Commerce Degree, Politics, Philospohy and Economics