Beatrice Nkambule

With 14 Years in Facility maintenance experience, National N5 Certificate in Electrical Engineering, a Damelin Certificate in Advanced Project Management, a current student in Facilities Management Certificate with Global-FM and a BIG commitment to getting things done, I believe I can make a contribution.

Assembler Technician - Orca Technologies

(2000-03 - 2000-09)

Company shut down

Technical officer - TFMC

(2001-03 - 2006-04)

• Monitoring Telkom Exchange alarms i.e. UPS and Power alarms, fire and access & aircon alarms
• Providing feedback to the management about Escalations of the faults
• Liaise with Telkom management in solving the related problems caused by power outage and high temp. in different exchange areas
• Providing regular feedback on outstanding faults

Contact Centre Service Manager - TFMC

(2006-05 - 2008-09)

• Effectively use the systems to assess staff performance
• Document system performance measurement for staff
• Mange Operations within budget
• Escalations of the faults
• Manage staff performance and facilitate improvement trough regular performance monitoring and feedback; providing required coaching and support where necessary
• Identify the skills requirements of staff and ensure development for optimum performance and career development
• Continuously monitor and evaluate agents work to ensure quality; cost optimization and timely execution as per service standard and client requirements
• Management of escalated queries and monitoring on outstanding Queries
• Ensure that disciplinary action is taken timeously for poor performance when necessary
• Oversee workflow; ensuring that targets are met

Facilities Manager - TFMC - East Rand and West Rand for Telkom

(2008-10 - 2010-12)

Looked after 20plus buildings regionally

• Compiling CRM. Information and updating of register
• Relocating of Clients to various Buildings at the campus
• Space planning and optimization with regards to company needs
• Ensuring project plan is coordinated via site agent and the client
• Ensuring all service levels agreed on is compliant
• Ensuring non-conformance's are detailed and awarded accordingly
• Monitoring of variation orders with regards to budget for churn and all new requirements over and above the baseline
• Overseeing the management of the day to day management of the services rendered
• Compiling weekly, monthly Audits, reports on all buildings and services
• Monitoring supplier performance and active corrective action
• Ensuring OHASA standards are met in and around the work place at all times as well with Contractors on site
• Exploring innovative methods, based on best practices that could bring about savings
• Facilitating, developing and implementing relevant process improvements
• Execution of SHEQR and audits
• Execution of quality
• Resolving Customers complaints
• Managed all disaster and emergency situations in the field such as water heaters, equipment failures, and security issues, fires and natural disasters

Facilities Manager - TFMC - Kumba Iron Ore Mine - Postmasburg

(2011-01 - 2012-01)

• Oversee all activities and movements in an exploration camp and maintain security for the camp and its equipment
• Manage the budget, procurement and administration
• Conduct Rick assessments and analysis on the camp monthly
• Liaise with contractors and personnel to create a safe working environment (SHE)
• Contribute to the current drilling programme by overseeing equipment schedules are met
• Deliver and run camp services that meet the needs of the personnel and their operational tasks
• Oversee the maintenance of both camp services and operational plant and equipment
• Manage logistics for the camp requirements, contractors and the field facilities
• Act as the Company's representative and undertake liaison with officials, such as police, army, tax and any other local government departments
• Enhanced facility services, safety, and quality, while preventing cost overruns by monitoring vendor contract specifications, tracking/evaluating project risks, and controlling processes
• Responsible for managing contracted security services and act as on-site leader
• Led investigations of any security incidents on property and reported back to senior management on findings and action taken

Facilities Manager - TFMC - JHB, West Rand up to Potchefstroom

(2012-02 - 2013-09)

Looking after 30plus buildings

• Compiling CRM. Information and updating of register
• Relocating of Clients to various Buildings at the campus
• Space planning and optimization with regards to company needs
• Ensuring project plan is coordinated via site agent and the client
• Ensuring all service levels agreed on is compliant
• Ensuring non-conformance's are detailed and awarded accordingly
• Monitoring of variation orders with regards to budget for churn and all new requirements over and above the baseline
• Overseeing the management of the day to day management of the services rendered
• Compiling weekly, monthly Audits, reports on all buildings and services
• Monitoring supplier performance and active corrective action
• Ensuring OHASA standards are met in and around the work place at all times as well with Contractors on site
• Exploring innovative methods, based on best practices that could bring about savings
• Facilitating, developing and implementing relevant process improvements
• Execution of SHEQR and audits
• Execution of quality
• Resolving Customers complaints
• Coordinated office and cubicle setups, and furniture installations
• Assisted in facilities operating budget
• Monitored all workspaces throughout the building to identify equipment in need of repair
• Managed performance appraisal of onsite staff

Facilities Manager / Technical service Leader - JCI (Property Management) - Alice Lane Building Sandton

(2013-09 - 2015-08)

Looking after Alice Lane Building Sandton – Std Bank, Marsch Insurance, Virgin Active, Bloomberg. Closure of the technical department resulting in retrenchment.

• Be able to answer routine technical questions, complete low-level fixes
• Provide support by telephone, face-to-face, email and/or by remote control
• Ensure development is in line with company standards and process
• Provide incident support and problem resolution
• Manage on and off shore team
• Provide escalation management process and support responding to technical incidents and managing them to expected SLA and customer satisfaction
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary
• Recommend and deploy changes via the change management process when required
• Provide technical assistance to on-going projects when required
• Proactively manage the annual performance and development cycles within the required timeframes
• Ensure all reports abide by company policy in relation to HR policies and procedures
• Ensure engineering procedures, processes and design outputs are adequately reviewed and controlled
• Conduct periodic engineering and technical review meetings with key stakeholders to establish priorities and allocate resources
• Provide input on technical matters to commercial negotiations
• Manage and drive the reliability improvement
• Accident and incident investigations providing professional expertise, root cause analysis, and facilitates restoration and prevention
• Prepare, monitor and control the annual department
• Prepare technical and progress reports to support the flow of information to management to assist in decision taking. Assure the technical material supporting the decision log
• Developed, maintained and monitored operating budgets, making needed adjustments to ensure budget requirements are achieved
• Monitored day to day operations, security, events, installation
• Directed staff results by coaching employees, and planning, monitoring and appraising job performance
• Co-managed and executed special projects with risk management, security

Facilities Building Manager - Standard Bank Group

(2018-05)

• To ensure the day-to-day provision of soft services and building maintenance services to clients in the managed site/s, through the bank's specialist Direct and Outsourced Business
• Manage cleaning and hygiene services; pest control; internal and

BA - Disaster and Safety Management - Lyceum

N5 Certificate - Electrical Engineering - Tlamoha College (1999 - 1999)

Matric - Nkumbulo High School (1996 - 1996)