Assembler Technician - Orca Technologies
(2000-03 - 2000-09)
Company shut down
Technical officer - TFMC
(2001-03 - 2006-04)
- Monitoring Telkom Exchange alarms i.e. UPS and Power alarms, fire and access & aircon alarms
- Providing feedback to the management about Escalations of the faults
- Liaise with Telkom management in solving the related problems caused by power outage and high temp. in different exchange areas
- Providing regular feedback on outstanding faults
Contact Centre Service Manager - TFMC
(2006-05 - 2008-09)
- Effectively use the systems to assess staff performance
- Document system performance measurement for staff
- Mange Operations within budget
- Escalations of the faults
- Manage staff performance and facilitate improvement trough regular performance monitoring and feedback; providing required coaching and support where necessary
- Identify the skills requirements of staff and ensure development for optimum performance and career development
- Continuously monitor and evaluate agents work to ensure quality; cost optimization and timely execution as per service standard and client requirements
- Management of escalated queries and monitoring on outstanding Queries
- Ensure that disciplinary action is taken timeously for poor performance when necessary
- Oversee workflow; ensuring that targets are met
Facilities Manager - TFMC - East Rand and West Rand for Telkom
(2008-10 - 2010-12)
Looked after 20plus buildings regionally
- Compiling CRM. Information and updating of register
- Relocating of Clients to various Buildings at the campus
- Space planning and optimization with regards to company needs
- Ensuring project plan is coordinated via site agent and the client
- Ensuring all service levels agreed on is compliant
- Ensuring non-conformance's are detailed and awarded accordingly
- Monitoring of variation orders with regards to budget for churn and all new requirements over and above the baseline
- Overseeing the management of the day to day management of the services rendered
- Compiling weekly, monthly Audits, reports on all buildings and services
- Monitoring supplier performance and active corrective action
- Ensuring OHASA standards are met in and around the work place at all times as well with Contractors on site
- Exploring innovative methods, based on best practices that could bring about savings
- Facilitating, developing and implementing relevant process improvements
- Execution of SHEQR and audits
- Execution of quality
- Resolving Customers complaints
- Managed all disaster and emergency situations in the field such as water heaters, equipment failures, and security issues, fires and natural disasters
Facilities Manager - TFMC - Kumba Iron Ore Mine - Postmasburg
(2011-01 - 2012-01)
- Oversee all activities and movements in an exploration camp and maintain security for the camp and its equipment
- Manage the budget, procurement and administration
- Conduct Rick assessments and analysis on the camp monthly
- Liaise with contractors and personnel to create a safe working environment (SHE)
- Contribute to the current drilling programme by overseeing equipment schedules are met
- Deliver and run camp services that meet the needs of the personnel and their operational tasks
- Oversee the maintenance of both camp services and operational plant and equipment
- Manage logistics for the camp requirements, contractors and the field facilities
- Act as the Company's representative and undertake liaison with officials, such as police, army, tax and any other local government departments
- Enhanced facility services, safety, and quality, while preventing cost overruns by monitoring vendor contract specifications, tracking/evaluating project risks, and controlling processes
- Responsible for managing contracted security services and act as on-site leader
- Led investigations of any security incidents on property and reported back to senior management on findings and action taken
Facilities Manager - TFMC - JHB, West Rand up to Potchefstroom
(2012-02 - 2013-09)
Looking after 30plus buildings
- Compiling CRM. Information and updating of register
- Relocating of Clients to various Buildings at the campus
- Space planning and optimization with regards to company needs
- Ensuring project plan is coordinated via site agent and the client
- Ensuring all service levels agreed on is compliant
- Ensuring non-conformance's are detailed and awarded accordingly
- Monitoring of variation orders with regards to budget for churn and all new requirements over and above the baseline
- Overseeing the management of the day to day management of the services rendered
- Compiling weekly, monthly Audits, reports on all buildings and services
- Monitoring supplier performance and active corrective action
- Ensuring OHASA standards are met in and around the work place at all times as well with Contractors on site
- Exploring innovative methods, based on best practices that could bring about savings
- Facilitating, developing and implementing relevant process improvements
- Execution of SHEQR and audits
- Execution of quality
- Resolving Customers complaints
- Coordinated office and cubicle setups, and furniture installations
- Assisted in facilities operating budget
- Monitored all workspaces throughout the building to identify equipment in need of repair
- Managed performance appraisal of onsite staff
Facilities Manager / Technical service Leader - JCI (Property Management) - Alice Lane Building Sandton
(2013-09 - 2015-08)
Looking after Alice Lane Building Sandton – Std Bank, Marsch Insurance, Virgin Active, Bloomberg. Closure of the technical department resulting in retrenchment.
- Be able to answer routine technical questions, complete low-level fixes
- Provide support by telephone, face-to-face, email and/or by remote control
- Ensure development is in line with company standards and process
- Provide incident support and problem resolution
- Manage on and off shore team
- Provide escalation management process and support responding to technical incidents and managing them to expected SLA and customer satisfaction
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary
- Recommend and deploy changes via the change management process when required
- Provide technical assistance to on-going projects when required
- Proactively manage the annual performance and development cycles within the required timeframes
- Ensure all reports abide by company policy in relation to HR policies and procedures
- Ensure engineering procedures, processes and design outputs are adequately reviewed and controlled
- Conduct periodic engineering and technical review meetings with key stakeholders to establish priorities and allocate resources
- Provide input on technical matters to commercial negotiations
- Manage and drive the reliability improvement
- Accident and incident investigations providing professional expertise, root cause analysis, and facilitates restoration and prevention
- Prepare, monitor and control the annual department
- Prepare technical and progress reports to support the flow of information to management to assist in decision taking. Assure the technical material supporting the decision log
- Developed, maintained and monitored operating budgets, making needed adjustments to ensure budget requirements are achieved
- Monitored day to day operations, security, events, installation
- Directed staff results by coaching employees, and planning, monitoring and appraising job performance
- Co-managed and executed special projects with risk management, security
Facilities Building Manager - Standard Bank Group
(2018-05)
- To ensure the day-to-day provision of soft services and building maintenance services to clients in the managed site/s, through the bank's specialist Direct and Outsourced Business
- Manage cleaning and hygiene services; pest control; internal and
