Beauty Twase
Ambitious Lady
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About
My names Beauty, I am 27 years old. I am a hard-working methodical and individual with three years of experience in the Business Administration
(Data capture), with the ability to input and manage data accurately, with great plus accurate speed and I am currently working in a call center (Supersonic) working as a technical support. I can demonstrate effective communication and organizational skills, I can also assist the clients with technical support, finance and I work on my own initiative, both independently and within a team. I have the excellent ability to organize and prioritize my workload in order to achieve set goals and deadlines in the most efficient manner.
Experience
May 2015 - Nov 2017
Business Administrator
MAFAFO/KGOTSONG CONSTRUCTION, Johannesburg
Being the first point of contract for data‑related queries
Dealing with customers and clients via email and telephone
Manual entering and verification of customer records and orders
Assisting with the investigation and rectification of system errors
Data input and manipulation in excel spread sheets and access databases
Ensuring the Data Protection Act is adhere to at all times
Ensuring the safety and security of the company’s data systems
Occasionally carrying out various administration tasks (filing, printing etc.)
Oct 2019 - Oct 2020
Customer Care
SDC WEALTH, Cresta
Answering questions about a company’s products or services
Processing orders and transactions
Resolving issues and troubleshooting technical problems
Delivering information about a company’s offerings Providing proactive customer outreach
Handling customer complaints
Collecting and analyzing customer feedback
Responding to customer reviews
Developing and documenting knowledge into helpful content
Tracking customers orders
Aug 2021 - Present
Customer care Technical support Supersonic (MTN), Roodeport
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance. Guidance of the users to support them in becoming more productive.Support in the development of programs to train the customer on how to properly use the products Concession of the customers' troubles by recommendation of products, services or procedures.Evaluation of the systems' problems to recommend enhancements.Creating invoices and statements for clients .Ensuring that clients are always happy with their subscriptions in terms of receiving best service
Education
Diploma in Business Administration
Richfield Graduate Institute Of Technology, Braamfontein
