Pharmacist Assistant - Birch Acres Pharmacy
(1996-11 - 1999-12)
- Maintained shelves, assisted patients, and handled till work.
- Unpacked stock and performed stock takes.
- Captured scripts, processed medical aid claims, and dispensed medication.
- Worked in Homeopathic Dispensary.
- Interacted with doctors and sales representatives
Pharmacist Assistant - Dis-Chem
(1999-01 - 2004-12)
- Captured scripts and dispensed medication.
- Consulted with doctors on medication changes.
- Educated patients and managed stock orders.
- Resolved claim rejections.
- Worked under pressure to reach daily targets.
Basic Pharmacist Assistant - ARWYP Hospital
(2008-01 - 2010-12)
- Hospital and retail pharmacy work.
- Captured scripts and dispensed IV and normal medication.
- Educated patients on medication use.
- Interacted with doctors and achieved daily targets.
Basic Pharmacist Assistant (Care) - Discovery Medical Aid
(2010-01 - 2014-12)
- Reached daily targets (TWT, SLA, Add-a-Line).
- Captured scripts and processed medical aid claims.
- Reviewed and approved clinical cases.
- Presented cases at Clinical Review Panels.
- Compiled CDE reports and adhered to protocols.
- Completed Alpha Pharm modules and assessments
Pharmacy Courier / Coach / Team Leader - Southern Rx (Discovery Pharmacy)
(2014-01 - 2016-12)
- Managed Status 42 and Status 14 cases.
- Processed authorisations for biologics and chronic medication.
- Maintained statistics and resolved member queries.
- Sent paper claims and Ex-Gratia authorisations.
- Assisted doctors' rooms with Ferinject authorisations.
- Managed Silo and CIB processes.
- Supported oncology and Pro-PBM teams.
- Performed stock take, cycle counts, and picking when required.
Pre-Authorisation Consultant - Discovery HomeCare
(2016-11 - 2017-06)
- Assisted in Pre-Auth Pool and escalations.
- Booked nurses and ensured authorisations were in place.
- Ordered medication and processed claims.
- Maintained job cards and patient benefits (AIB).
- Communicated effectively with doctors, nurses, and patients.
Contract & Relationship Manager - Discovery HomeCare
(2017-01 - 2018-12)
- Led and trained a team of 10.
- Managed HomeCare authorisations and follow-ups.
- Ensured quality service delivery to patients and providers
Contract & Relationship Manager - Discovery Medical Aid (Care)
(2018-01 - 2024-12)
- Increased HomeCare visits and drove business growth.
- Maintained strong doctor and provider relationships.
- Managed and participated in strategic projects.
- Led discharge planning initiatives.
- Generated and presented MBR scores to providers.
- Compiled reports for management and medical schemes.
- Supported Polygam authorisations.
- Successfully rolled out the Hospital at Home project.
Contract & Relationship Manager - CureVida
(2024-01)
- Perform provider relations, project management, and business growth functions.
- Ensure high-quality patient care and service delivery.
- Conduct product training for providers and internal teams.
- Maintain strong relationships with doctors and healthcare partners.
