Ben Viviers

Receive and process claims, gather information from the client and involved parties, and accurately record details in the system. Registering, investigating, validating and payment or repudiation of every individual claim. Handle all client communications and consultations.

Claims Consultant - Indequity Specialised Insurance Limited

(2024-04)

• Receive and process claims, gather information from the client and involved parties, and accurately record details in the system.
• Registering, investigating, validating and payment or repudiation of every individual claim.
• Handle all client communications and consultations.
• Participate in consultations on new claims processes.
• Calculate the quantum amount of the claim and determine liability.
• Coordinate with repair facilities or local contractors for referrals and repairs.
• Knowledge of commercial lines products
• Knowledge and in-depth understanding of the insurance industry, including different types of policies.
• Use and improve company software programs to streamline claims process.
• Manage credit accounts with service providers.
• Analyze situations quickly, identify issues and propose solutions.
• Use Excel to analyse outstanding claims and create reports to monitor claims expenditure.

Office Administrator - IQ Accounting Incorporated

(2020-10 - 2021-08)

• Worked in the reception area with various responsibilities like updating and managing the client database, working with clients a as first point of contact, and working with SARS, CIPC, and the UIF.
• Registering and creating new companies, drafting documentation for share transfers, deregistration, official company changes, etc.
• Responsible for effective communication with clients.
• Utilized Excel and programming languages to automate repetitive tasks and improve efficiency.
• Administration of the office regarding supplies, technical and mechanical assistance as well as completing various miscellaneous tasks.

BSc - Actuarial and Financial Mathematics - University of Pretoria (2020-01 - 2023-12)

National Senior Certificate - Highschool Zwartkop (2015-01 - 2019-12)