Bennedette Esterhuyse

I am a quality assurance professional with over 18 years of experience, including 14 years in the EPCM (Engineering, Procurement and Construction Management) assurance environment. I bring strong interpersonal and problem-solving skills, underpinned by initiative, persistence, and a genuine commitment to continuous development and growth. Recent achievements include driving the closure of long-overdue RFIs on the Sibanye project, materially reducing the backlog of overdue and long-outstanding data books on the Venetia Underground Project (VUP), and establishing project dashboard reporting from the ground up to equip senior management with clear, decision-ready visibility of project status and key quality performance indicators.

Senior Quality Coordinator and Internal Auditor at Worley RSA (previously WorleyParsons/TWP Projects) (2012-05 – Present)

• Facilitate and support systems implementation in accordance with the Quality Management consistent with specific location and project requirements
• Facilitate and coach on quality management systems' requirements
• Maintain and monitor the integrated risk-based audit program; support annual planning by developing an annual audit schedule, evaluating the location's strategy, objectives and risk profile
• Co-ordinate and participate in location function and project audits using the risk-based methodology and ensures reports and actions add value to the business
• Facilitate and monitor the implementation, reporting, management and closure of audit non-conformances, corrective actions and preventive actions in a timely manner and the escalation of high risk and overdue actions to the location Assurance Manager
• Prepare the location's annual management review pack, including collection, analysis and trending of the results of various quality assurance activities
• Monthly reporting on Quality, including analysis and reporting of key issues and audit data
• Identify areas of potential improvement, facilitate the implementation of improvements and evaluate the outcomes
• Support the independent review/certification of quality management systems (certification with SAI Global)
• Manage customer / project performance feedback and report on trends
• Scribe in Risk workshops and HAZOPs
• Wellness ambassador, Worley/WPO Ambassador Programme strategy forum participant HSE statistics, reviewing Contractor HSE files, PPE Ordering
• Part-time Secondment to Venetia Underground Project to perform: Quality administrative tasks such as maintaining all Quality related registers, updating templates, taking minutes of monthly Quality meetings, driving inspection report approval, compilation of Monthly Quality reports, Data Book reviews and issuing to Clients
• Other: participating in supplier surveillances and project audits, compiling surveillance reports, raise actions and drive close out, observe during inspections at suppliers, assist in reviewing data books, participate in root cause analyses
• Part-time Secondment to Sibanye Project - driving the closure of long-overdue RFIs

Quality Coordinator at Fox Projects (2010-08 – 2012-05)

• Implement and Maintain the QMS system as per ISO 9001:2008 for both company and projects, including drafting of policies, procedures, flow charts and supporting forms and templates for all processes
• Conducting Quality Management System Audits as required
• Document Management – numbering, formatting, revision control and maintaining Sharepoint site
• Coordinate the review and approval processes
• Ensure adequate records are kept in line with ISO requirements
• Exposure to QA/QC on projects; accompanying engineers to inspections and issuing of Inspection certificates

Quality Administrator at TWP Projects (Pty) Ltd (2008-08 – 2010-05)

• Administration of Standard Documents (MS SharePoint)
• Administration of the ISO 9000 hard copy / electronic documentation including document numbering, transmittals, revision control (TWP Document management Procedure)
• Compiling procedures and flow charts
• Administration of outsourced QA/QC service provider's records; Schedule Monthly Departmental Meetings, taking minutes
• Internal Auditing (in training) including preparing audit plans, compiling checklists and reports; Assist in updating and reviewing of documentation
• General office duties

Finance & Admin Officer at Digicore Holdings Ltd (2008-02 – 2008-08)

• SP Creditor accounts capturing
• Compile on-billing, activation & simswop spreadsheets and distribution thereof
• Handle & resolve relevant on-bill queries
• Invoicing (Accpac) & distribution thereof
• Debtors & Creditors queries
• Compilation of monthly reports
• Knowledge and understanding of all cellular functions
• Maintain good relations with existing clients, internal & external
• Assist with induction & training of new employees as per management instructions
• Typing of correspondence & memos
• Ensuring professional customer service
• Coordinating relevant information & filing timeously

Project Secretary / Safety Representative at Thermtron Projects (Pty) Ltd (2006-09 – 2008-01)

• Ensure compliance to ISO / Client and company standards
• Handling of all project configuration and quality documentation
• Implementation of Quality management matters
• Arrangement of meetings, minutes during meetings and the typing / distribution thereof
• Handling of all Drawings, Reports, General Communication, Suppliers Information, Confidential and General Project Communication
• Updating of engineering documents and reports
• Training of colleagues / new personnel on configuration management system of the company
• Employer / Client liaison & preparation of deliverable documentation for client
• Compiling tender documentation
• Invoicing and submitting invoices to Clients
• Safety Representative – monthly safety inspections and participating in safety committee meetings

Junior Debtors Clerk at Premier Plastics (Pty) Ltd (2005-03 – 2006-08)

• Levies of all Departments and stock keeping; Relieving receptionist, General Office duties: Faxing, filing, copying SARS returns & submissions; Analysis of Debtors and Creditors; Work in Progress, stock in hand and value thereof; weekly capturing of stock sent out; Reconciliations of accounts for clients

Office Administrator at EC Security Services (2003-03 – 2005-02)

• Booking and issuing of Security Officers' shifts; issuing of Uniforms; typing Private Investigation reports; general office duties

Receptionist at Tekton Kitchens (2003-02 – 2003-02)

• General receptionist duties, including recording leads and communicating it through to representatives, managing switchboard and faxes

Diploma in Quality Management – British Standards Institute (BSi) (2021 – 2021)

Certificate in Developing and Implementing a Quality Management System (ISO9001:2015) – South African Bureau of Standards (SABS) (2018 – 2018)

Certificate in TapRoot Root Cause Analysis Training – Kurrent Technologies (2014 – 2014)

Certificate in New Managers' Development Programme – Stellenbosch University – USB Executive Development LTD (2013 – 2013)

Certificate in KnowRisk Basic / Intermediate Training – KnowRisk (2012 – 2012)

Certificate in Developing and Implementing a Quality Management System (ISO9001:2008) – Wynleigh International (Pty) Ltd (2010 – 2010)

Certificate in ISO 9001:2008 Internal and Supplier Auditor Certificate – Wynleigh International (Pty) Ltd (2009 – 2009)

Certificate in Introduction to ISO 9000 series of Standards Certificate – Wynleigh International (Pty) Ltd (2009 – 2009)

Certificate in Business Management and Computing Skills – Damelin College (2002 – 2002)

Grade 12 – Klerksdorp High (2001 – 2001)