Bernadette Arnolds

Detail-oriented and customer-centric professional with experience in delivering exceptional customer service. Proficient in handling customer inquiries, resolving issues promptly, and maintaining a prominent level of customer satisfaction. Adept at utilizing CRM software to track and manage customer interactions. Effective communication skills, both verbal and written, with a proven ability to work effectively in a team environment.

Customer Service - Netstar

(2025-11 - 2026-03)

• Handle inbound customer support requests promptly.
• Aim for first-call resolution, taking ownership of each case.
• Diagnose faults, troubleshoot issues, and resolve problems related to GPS/telematics device.
• Manage tickets, escalate when needed, and follow internal procedures.
• Maintain accurate CRM records for every customer interaction.
• Gather and evaluate all relevant information to drive issues to completion.

Planning Administrator - Netstar

(2025-08 - 2025-10)

Contract Ended

• Collaborate with customers to establish a clear, agreed-upon fitment plan prior to projects execution.
• Maintain alignment between internal stakeholders and provide weekly feedback to sales teams and customers on the status of completed and pending fitments.
• Track and manage aging with the pending fitments list to reduce backlogs and ensure timely completion.
• Identify risks or delays early and escalate when necessary to keep projects on track.

Pre-Authorization Consultant - 3SixtyHealth

(2022-08 - 2022-12)

Contract Ended

• Reviewing patient records and treatment plans to determine consideration.
• Communicating with healthcare providers, patients, and insurance companies to collect all necessary information for the authorization process.
• Accurately and promptly completing and submitting authorization forms for processing.
• Informing patients about the pre-authorization process, what it entails, and what they can expect in terms of timelines and requirements.
• Ensuring that all pre-authorization activities comply with relevant laws, regulations, and Medical Scheme policies.

Call Centre Consultant - Medscheme Holdings PTY

(2016-01 - 2017-08)

• Responding to incoming calls from members regarding their medical scheme benefits, coverage, and claims.
• Offering detailed information about medical scheme policies, procedures, and services. This includes explaining coverage details, benefits, and eligibility criteria.
• Guiding members through the claims process, including how to submit claims, what documentation is necessary, and the expected timelines for processing.

Support Consultant - Medshield Medical Scheme

(2009-04 - 2015-12)

• Offering support and guidance to members regarding their medical scheme benefits, coverage options, and claims processes. Answering inquiries and resolving issues promptly.
• Assisting members with the submission and processing of claims. Ensuring that all required documentation is accurate and complete, and following up on pending claims.
• Explaining medical scheme policies, procedures, and terms to members. Helping them understand their rights, benefits, and responsibilities under the scheme.
• Addressing and resolving member complaints and disputes related to their medical scheme. Investigating issues, providing solutions, and ensuring member satisfaction.

Support Consultant - Old Mutual Healthcare

(2008-04 - 2009-03)

• Offering support and guidance to members regarding their medical scheme benefits, coverage options, and claims processes. Answering inquiries and resolving issues promptly.
• Assisting members with the submission and processing of claims. Ensuring that all required documentation is accurate and complete, and following up on pending claims.
• Explaining medical scheme policies, procedures, and terms to members. Helping them understand their rights, benefits, and responsibilities under the scheme.
• Addressing and resolving member complaints and disputes related to their medical scheme. Investigating issues, providing solutions, and ensuring member satisfaction.

Pre-Authorization Consultant - Medscheme Holdings PTY

(2007-01 - 2008-03)

• Reviewing patient records and treatment plans to determine consideration.
• Communicating with healthcare providers, patients, and insurance companies to collect all necessary information for the authorization process.
• Accurately and promptly completing and submitting authorization forms for processing.
• Informing patients about the pre-authorization process, what it entails, and what they can expect in terms of timelines and requirements.

National Senior Certificate - Eldorado Park Secondary School (2005)