IT Service Delivery Manager/ Prince2® Practitioner
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As a pro-active and results-based professional, I have a proven track record of increasing KPI of IT service delivery both cross-functionally, and within a customer focused multi-site environment. Through analyzing and optimizing risks in processes I have led my teams to significantly reduce errors, downtime and information loss. Delivering a 96% or above score on SLAs, my team was recognized as one of the best performing teams at Datacentrix.
My ability to build rapport with people of different IT knowledge has enabled me to deliver complex technical information in a simple and understandable manner at all user levels.
I am prompt, devoted and attentive in any working environment, and am looking to secure a position in a well-established company, where I can promote immediate value with my vast knowledge of hardware, software and data technologies, management skills and service orientation.
I am currently in the Job market for a position. I formerly worked as a skilled and experienced IT Service Delivery Manager, my experience aligns well with your Companies needs and goals. I am Prince2® Practitioner, professional registration with the PMI, and i have completed an IT Diploma (NQF: 6), with extensive IT Knowledge and experience.
I have the ability to deliver superior, high quality solutions, cultivate strong relationships, make real–time decisions and resolve issues in a way that focuses on innovation and growth.
Prince2® Project Management Practitioner (2022) - Management Plaza – International Certificate of Completion
Prince2® Project Management Foundation (2021) -Torque-IT – International Certificate of Completion
Business Etiquette - Certificate of Completion (2018) - Skills4U
Ethics Training Level 1- Certificate of Completion (2017) - Datacentrix
First Aid Level 1 - Certificate of Competence (2017)- Ambu-Training
HP LaserJet Solutions - Certificate of Competence (2012)
HP Storage Works Media Tape Libraries - Certificate of Competence (2012)
HP Proliant ML/DL/SL Servers - Certificate of Competence (2012)
ITIL Foundation V3 Certificate in Service Management - Exin International Certificate (2012) -HP Education Services
Guiding Customer Conversations – Certificate of Competence (2011) - Achieve Global
Advanced Mine Survey Draughting - Certificate of Competence (Govt. Ticket) (2009)-Chamber of Mines of South Africa – UNISA
MCAFEE Epo and Threatscan – Certificate of Competence (2004)- MCAFEE
Symantec Fundamental Security and Product security - Certificate of Competence (2003)- Symantec
Diploma in PC Support NQF: 6 - Diploma of Competence (2001)- Damelin Computer College
Matric (2000) -Kriel High School
