Bessy Mokgalapa

I have always been an individual that is motivated by excellence and making a difference. I am a highly performing individual, demonstrating drive, enthusiastic and initiative with the ability to work well under pressure whilst consistently delivering quickly, accurately and able to prioritize, ensure deadlines and necessary requirements are met. I have good communication skills, team work and leadership skills.

I thrive in challenging environments because I believe in the ability to facilitate learning and personal growth.

Motivated Hospitality

Management graduate with 3 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time.

Receptionist intern - Road Lodge - Pietermaritzburg

(2023-04 - 2023-06)

• Making Reservations, answering guests calls and emails dealing with queries, requests and room sales
• Welcomed guests and clients in friendly and positive manner.
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.

Trainee - Town Lodge Mbombela - Nelspruit

(2022-07 - 2022-12)

• Preparation for arrivals
• Making bookings through lodgix
• Assisting customers over a telephone call and in person
• Greeting guests as they arrive under front office department
• Responding guests emails
• Operated tills to accurately process cash and credit card transactions.
• Thrived in fast-paced environment with energy and enthusiasm such as Housekeeping department and kitchen department as well.
• Developed excellent working knowledge of industry trends

Trainee - Tkofomala Hotel & Conference Centre - Nelspruit

(2022-02 - 2022-03)

• Exceeded goals through effective prioritisation and consistent work ethic.
• Worked as a Trainee supervisor at our school hotel for a week as part of training
• Answering guest calls and assisting guest as they come.
• Worked in the kitchen department

Trainee - Hotel 224 - Pretoria

(2021-03 - 2021-07)

• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Working in different departments such as kitchen, Restaurant and Cashier
• Enhanced working relationships by participating in team-building activities.
• Waitress duties I did:
• Welcoming and seating guests, recommendations to upsell appetizers, desserts, drinks and memorizing the menu bartender mixing, garnishing and serving alcoholic and non-alcoholic drinks according to the company specifications
• Chef Duties I completed:
• Preparing food and vegetables for cooking Cutting meats, poultry and seafood

Diploma - Hospitality Management - University of Mpumalanga (2020 - 2023)

Secondary School - SJ Van Der merwe Technical High School (2018)