Bet Pepper

Registered Nurse (SANC 12 7041 44) with nearly 4 years at Medscheme (2009-2012) working 8-hour shifts daily on Medical Emergency Line as Health Counsellor & Disease Manager. Expert in bilingual emergency triage and medical aid advice in Afrikaans (Native) & English - ensuring perfect understanding for clients.

Health Counsellor, Disease Risk Manager & Emergency Line - Medscheme

(2009-01 - 2012-12)

8-hour Daily Shifts on Medical Emergency Line | Nearly 4 years

• Worked 8 hour daily shifts on 24/7 Medical Emergency Line (2009-2012), triaging emergencies with BLS, clinical assessment, critical thinking
• Delivered bilingual counselling 8 hrs/day in Afrikaans (Native) & English (Professional) - excellent advice & perfect understanding for medical aid clients
• Managed chronic disease portfolio: counselling, adherence, health education, care coordination
• Maintained patient documentation, POPIA confidentiality, healthcare compliance under high-pressure emergency conditions
• Collaborated with emergency services, doctors, hospital networks to ensure patient safety
• Recognized for empathy (5/5), communication (5/5), ethical decision-making (5/5) & stress resilience