Bethany Siljeur

I am an ambitious professional with a strong administrative background, dedicated to personal growth and inspiring those around me. My experience encompasses operational scheduling, planning, and the monitoring of building systems maintenance, with a strong emphasis on efficiency and the long-term performance of commercial assets, specialising in HVAC maintenance. I am skilled in liaising with technicians, managing service schedules, and maintaining a client-focused approach.

Through clear communication, anticipation of needs, and the delivery of practical solutions, I consistently ensure that my work reflects professionalism, precision, and attention to detail.

Food truck vendor - Captain Corndog - Pelikan Park, Cape Town

(2019-08 - 2019-12)

• Managed to develop customer service skills
• Learned the importance of punctuality
• Developed time management skills and multitasking skills
• Performed tasks that related to customer service, worked with cash on-site, and performed multiple tasks singlehandedly.
• Worked well with other crew members and adhered to management's requests.

Business Administration Intern (Reception) - SFI Group (Pty) Ltd - Milnerton, Cape Town

(2024-05 - 2024-11)

• Acting as the primary point of contact for visitors, clients, suppliers, and staff, ensuring a professional and welcoming front-office experience.
• Managing incoming calls, maintaining an up-to-date switchboard directory, and handling message distribution for out-of-office staff.
• Coordinating boardroom bookings using Outlook's scheduling tool to optimise internal resource use.
• Fulfilling receiving and dispatching duties in line with company policy, managing deliveries, labelled supplies, and coordinating courier logistics to different regions.
• Maintaining accurate filing systems for delivery notes, tax invoices, and interview candidate records.
• Completing the end-to-end timesheet process for technical staff, ensuring accuracy in labour hour entries and payroll submissions.
• Verifying, capturing, and reconciled timesheets with job cards, escalated discrepancies and corrected errors before payroll deadlines.
• Ensuring timely submission of all overtime and labour data, maintaining compliance with payroll cut-offs.
• Collaborating with field managers and internal departments to resolve non-conformances and data inconsistencies.
• Monitoring and managing office inventory, including groceries and stationery, ensuring optimal stock levels and prevented shortages.
• Controlling expenses through effective ordering, usage tracking, and reporting of irregular consumption patterns.
• Raising and obtaining approval for Purchase Orders, maintaining transparent procurement records.
• Submitting monthly telephone usage reports to the Finance Manager.
• Supporting internal audits by maintaining organised supplier files and documentation for year-end verification.
• Filing completed job packs for Finance and managing document archiving in line with company schedules.
• Ensuring all record-keeping systems were audit-ready, contributing to improved compliance and operational efficiency.

Process Centre Service Administrator - SFI Group (Pty) Ltd - Milnerton, Cape Town

(2024-11)

• Monitoring and tracking job cards to ensure completion within target schedules and compliance with internal processes.
• Piloting and overseeing the effectiveness of digital job cards, improving accuracy and workflow efficiency.
• Monitoring company and technical managers' monthly and quarterly billing targets to ensure alignment with performance goals.
• Managing the portfolio job list for Technical Manager and Key Account Manager approval, maintaining accurate job and quote statuses.
• Processing service calls, purchase orders, and quotes in line with company procedures.
• Ensuring all job flow processes are followed to achieve timely completion and SDM approval within 90 days.
• Handling and resolving customer queries and complaints promptly, maintaining strong client relationships.
• Managing helpdesk calls, transferring or assisting in the absence of respective administrators.
• Attending regular meetings with Technical Staff and Key Account Managers to address client queries, portfolio progress, and service delivery updates.
• Reporting and escalating customer requirements to relevant stakeholders to ensure quick resolution and client satisfaction.
• Supporting Key Account Administrators with reporting, tracking outstanding quotes, managing defective equipment, and monitoring refrigerant and gas usage.
• Ensuring conformance with SLA requirements and maintaining quality assurance standards within the service process centre.
• Administering the end-to-end service call process — logging client calls, scheduling technicians, and sending automated notifications through the Service Manager Application.
• Closing callouts manually or automatically and ensuring client feedback is communicated within 24 hours.
• Managing job list updates and ensuring accurate, timely communication with clients and internal teams.
• Processing job cards, invoices, and supplier quotes with accuracy and attention to cost control.
• Capturing and processing labour hours, ensuring alignment with job and payroll records.
• Conducting cost analyses on labour, materials, and mark-ups to determine profitability.
• Formulating quotations based on field feedback and supplier pricing while maintaining compliance with client SLAs and optimizing cost efficiency.

Matriculated - Livingstone High School (2016-01 - 2020-12)

Bachelor of Business Administration - Business Administration - IIE Rosebank College (2021-01 - 2023-12)