Bhekisisa Dlamini
Digital Web Chat Adviser
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About
To handle and perform basic work pertaining to customer service, clerical work and to use my skills and other work experiences I've acquired through my years of customer service and admin work. Growth and development is important and is amongst what I look forward to in a work environment.
Experience
Digital Web Chat Adviser - Webhelp
(2017-07 - 2019-07)
- Responding to customer queries via social media platform
- Lease with various internal dept
Advisor, inbound call centre UK based clients - centre UK
(2016-03 - 2017-07)
Warm and friendly telephone and web chat greeting. Advise on customer account. Deal with customer queries successfully, up-sale and never close an account unresolved.
Advisor - Multichoice
- Internal and external queries
- Allocating customers payments, handle and resolve internal and external queries
Adviser Inbound Call Centre - Webhelp SA
(2016-04 - 2017-06)
- Taking Calls-Orders/replacements
- Returns
- Inspection/Follow up
- Solving queries internal/External
Sales assistant and product knowledge operator - DSTV Agency
(2013-03 - 2015-09)
To assist customers, up sale. Maintenance of the stockroom, product assistance (technical)
Education
English (Matric) - PQ Vundla Adult School (2010)
