Billet Magara

Ensuring USPH standards are kept and adhered to Meeting and fulfilling all safety requirements Executing all beverage service as per company standards

Sommelier - Carnival UK

(2025-12)

• Ensuring USPH standards are kept and adhered to
• Meeting and fulfilling all safety requirements
• Executing all beverage service as per company standards
• Conducting wine events and perfecting the art of food and wine pairing
• Stocking and accounting for all products under the Bars listings
• Educating and training front of house staff on all relevant beverages
• Driving sales and chasing and reporting on sales targets

Group Sommelier and Assistant Restaurant Operator - Caggi Holdings Fireroom

(2024-09)

• Managing payroll and maintaining health and safety standards ensuring adherence and holding staff accountable for breaching such
• Overseeing the quality of both products (food and beverages) and service making sure SOPs are followed strictly
• Interacting with guests to ensure their expectations are exceeded and making them feel appreciated
• Keeping the team motivated and coaching them to improve their craft
• Maintaining stock par levels and running weekly and monthly reports and stock takings
• Keeping the business viable by monitoring food cost and supply issues
• Ensuring the restaurant is fully set up for service, reporting maintenance issues and resolving guests concerns before they escalate

Sommelier - Silversea Cruises

(2022 - 2024)

• Executing wine service as well as generating sales and monitoring stock movement
• Working directly with the Head Sommelier and Stores to allocate wines to different outlets
• Hosting food and wine pairing events with specialist chefs
• Conducting wine and beverage trainings for staff to build their class and confidence
• Upholding USPH standards around the cellar and bars and ensuring consistency with following protocol
• Assigned as the Staff Captains messenger for all emergency drills
• Co-ordinating and relaying information to different personnel

B2B Sales Manager - Paserene Wines

• Hosting clients and curating food and wine experiences
• Finding new revenue avenues in the trade and corporate sectors
• Hosting high end clientele and ensuring they are given the utmost service and pampering possible
• Representing the company in planning meetings and weighing in on important decisions like budget planning and growing the brand
• Handling and advancing all social media aspirations of the company

Sommelier & Tasting Room Manager - Paserene Wines

• Curating the service journey, helping design the set up and finding the perfect mise en place
• Hiring and training all back and front of house staff
• Drawing up menus, contracts and service protocols
• Running tastings and food and wine pairings focusing more on brand awareness and building loyal client base
• Liaising with guests and enquiring if they enjoyed their experiences, keeping in mind their preferences for the future La Petit Colombe - La Petit Colombe

(2017-03 - 2017-08)

• Executing 5-star wine service as well as maintaining the cellar and keeping stocks accounted for
• Managing staff from other bars and finding and enlisting appropriate wines for the restaurant
• Being in charge of other beverages especially cocktails, teas, coffees and other alcoholic drinks
• Ensuring staff were well trained for service
• Keeping and maintaining relationships with suppliers

Level 1 - Accounting - Zimbabwe Association of Accounting Technicians (ZAAT) (2003)

Level 3 - Wine and Spirits - Wine and Spirit Education Trust (WSET)

Certificate - Wine Judging - Michael Fridjhon School of Wine Judging (2017)

Certificate - Wines of South Africa - Cape Wine Academy