Technical support agent at Traeger Grills (Clearsource)
- Provide customers with technical support regarding their grills with a resolution rate of 90%+
- Provided remote troubleshooting whenever customers called in with wifi/ callibration of their Traeger grills and meater probes
- Provided recommendations and assisted customers looking to get new services with Traeger or Meater
Technical support specialist at Amazon (Contract)
- Assisted customers by processing refunds, returns and cancellations on their amazon orders
- Assisted amazon drivers struggling to locate their deliveries
- Assisted drivers and customers with technical support and remote troubleshooting any issues they had with the amazon app or any other amazon related products
Accounts Manager at COMCAST (Merchants
- Assisted customers in identifying issues and provided recommendations and solutions on any technical and billing queries and became highest NPS scored agent on the floor with 95% customer satisfaction rating
- Activated accounts for customers interested in getting new services
- Analyzed issues to identify troubleshooting methods needed to ensure that the customers issue is resolved effectively
