Blessing Uapfa

Dedicated and results-driven Administrative and Customer Service Professional with experience in administration, call centre support, customer service, and community support services. Skilled in handling customer queries, data capturing, document management, and maintaining strong client relationships. Able to work effectively in fast-paced environments while ensuring accuracy, professionalism, and efficiency.

Strong communication, teamwork, and organizational skills with a willingness to learn and grow within any organization

RT46 Administrator at WesBank (FirstRand) (2024-01 – Present)

• Handling customer queries and providing call centre support
• Assisting clients with vehicle finance documentation and service requests
• Capturing and updating customer information on internal systems
• Requesting invoices and processing administrative documents
• Maintaining accurate filing and record systems
• Resolving customer issues professionally and efficiently
• Supporting daily administrative operations
• Collaborating with team members to ensure quality service delivery

Community Health Worker at Anova Health Institute

• Provided basic counselling, support, and patient follow-up services
• Monitored patients' vital signs such as blood pressure
• Conducted home visits for chronically ill patients
• Supported community health awareness and care programs

Teacher Assistant at Nooitgedacht Primary School

• Assisted teachers with classroom management and lesson preparation
• Supported learners with revision and classwork
• Helped maintain classroom discipline and learning support

Bachelor of Development Studies in Development Studies – University of South Africa (UNISA)

Boilermaker / Engineering Studies in Engineering – Capricorn College (2017-01 – 2017-12)

Grade 12 – Mpfariseni Secondary School (2016-01 – 2016-12)

Computer Literacy Certificate in Computer Literacy – African Tikkun (2019-01 – 2019-12)