Bofelo Pampoen

I am a motivated and results-driven professional with experience in contact centre operations, customer service, administration, and communication. I am confident in communicating with different types of customers, understanding their needs, providing suitable solutions, and building positive relationships. I am hardworking, target-driven, adaptable, and able to remain professional under pressure.

I am eager to bring my strong communication, customer-focused approach, and ability to influence and engage customers to a Sales position while contributing to the growth and success of the organisation.

Contact Centre Agent

• Handled inbound and outbound customer calls professionally and efficiently.
• Assisted customers with enquiries, complaints, and service-related requests.
• Identified customer needs and recommended suitable products or services.
• Promoted products and services while maintaining a customer-focused approach.
• Built and maintained positive relationships with customers.
• Persuaded and influenced customers through effective communication.
• Captured and updated customer information accurately on systems.
• Worked towards daily and monthly performance and sales targets.
• Followed up with customers to improve customer satisfaction and retention.
• Worked effectively under pressure in a fast-paced environment.

Court Clerk – Administrative Clerk, Domestic Violence Court

Provided professional administrative and customer service support to members of the public.

• Assisted clients with enquiries and directed them to the appropriate services.
• Captured, updated, and maintained confidential records accurately.
• Prepared, organised, and filed important court documentation.
• Communicated professionally with clients, colleagues, and relevant stakeholders.
• Managed telephone enquiries and assisted visitors with information.
• Scheduled and coordinated appointments and administrative activities.
• Handled sensitive information with confidentiality and professionalism.
• Performed data capturing and general office administration.
• Managed multiple tasks while maintaining accuracy and meeting deadlines.

Communication Strategist

• Developed clear and effective communication strategies for different audiences.
• Communicated information professionally through verbal and written channels.
• Built positive relationships with clients, colleagues, and stakeholders.
• Identified communication needs and provided appropriate solutions.
• Assisted with promotional and customer engagement activities.
• Prepared and presented information in a clear and professional manner.
• Used strong interpersonal skills to influence and engage audiences.
• Monitored customer or stakeholder feedback and identified areas for improvement.
• Supported marketing and communication initiatives.
• Maintained a professional image when representing the organisation.

National Senior Certificate (Grade 12) – Bachelor's Pass - Kgatelopele Secondary School (2022)