Boipelo Zinja

Reliable and detail-oriented administrative professional with experience in call centre operations, office administration, records management, and customer service. Skilled in capturing and updating information on computer systems, managing correspondence, scheduling, and maintaining confidentiality when handling sensitive data. Adheres consistently to procedures, protocols and data protection requirements, with a strong work ethic and the ability to work under pressure.

Seeking to bring proven administrative, record-keeping and customer service abilities to the Call Centre role at

ODR Retriever (Probation) / Call Centre Agent at IntelliBPO (2026-01 – 2026-04)

• Handled inbound and outbound calls professionally, assisting customers with account-related queries and requests.
• Retrieved, verified and updated customer information accurately on company computer systems — directly transferable to data capturing and database updating duties.
• Maintained detailed records of customer interactions and case progress, ensuring accurate documentation and record-keeping.
• Resolved customer concerns efficiently and escalated complex issues to the appropriate departments when necessary.
• Achieved daily productivity and quality targets while maintaining excellent customer service standards.
• Adhered to company policies, data protection regulations and confidentiality requirements when handling sensitive information.
• Worked collaboratively with team members and supervisors to ensure efficient service delivery.

Examination Invigilator at SWGC (2025-11 – 2025-11)

• Prepared examination venues and ensured all materials were ready and correctly filed before candidates arrived.
• Verified candidates' identities and ensured compliance with rules and procedures — demonstrating attention to detail and integrity.
• Supervised examinations and maintained a secure, fair and orderly environment.
• Distributed and collected examination papers and answer scripts accurately, maintaining strict document control.
• Monitored proceedings and reported irregularities in accordance with regulations.
• Completed examination documentation and ensured all materials were submitted according to procedure.

PR Office Assistant at Remar (2023-01 – 2025-01)

• Coordinated communication between departments to facilitate smooth workflow and timely project completion, including a period assisting Remar's operations in Belize City, Central America — demonstrating adaptability and the ability to work effectively in unfamiliar and cross-cultural environments.
• Managed scheduling and logistics for meetings, ensuring materials and resources were prepared in advance.
• Maintained electronic filing systems and databases for easy access to records and contacts.
• Conducted research and compiled reports to support decision-making — directly relevant to report preparation and processing duties.
• Contacted companies and businesses telephonically to request and secure donations, building persuasive communication and negotiation skills.
• Worked as Shop Assistant at the Remar Mango charity shop, handling sales, customer service, stock organisation and cash handling.
• Supported event planning, including logistics coordination and liaising with vendors.
• Assisted in developing and distributing official correspondence and communications.

Crew Member at McDonald's (2022-01 – 2023-01)

• Collaborated with team members to maintain efficient workflow during peak service hours.
• Provided consistent, professional customer service, addressing inquiries and concerns promptly.
• Monitored inventory levels and communicated stock needs to management.
• Adhered to company policies, health and safety regulations, and quality standards at all times.

Admin Assistant at Imizamo Media (2021-02 – 2021-07)

• Organised and maintained filing systems to facilitate easy document retrieval for team members.
• Assisted in scheduling meetings and managing calendars, supporting time management for executives.
• Managed office supplies inventory, monitoring usage and placing orders to maintain proper stock levels.
• Prepared reports and presentations, delivering accurate information to support management decisions.
• Handled incoming calls and emails, providing prompt responses or directing queries to the correct department.

National Senior Certificate (NSC) – HTS Kimberley (2013 – 2013)

Short Course in Information Literacy – Cape Peninsula University of Technology (2014 – 2014)