Boitumelo Mthiya
Customer-focused Leasing and Property Specialist
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About
Customer-focused Leasing and Property Specialist with 11+ years' experience managing diverse real estate portfolios across commercial, industrial, and residential sectors. Recognized for delivering exceptional tenant service, building long-term client relationships, and driving occupancy through strategic leasing, marketing initiatives, and vacancy reduction. Skilled in negotiating leases, resolving tenant concerns, and ensuring smooth onboarding experiences.
Strong background in customer service, portfolio growth, operational support, and brand-aligned marketing execution.
Experience
Gauteng- Area Property Manager - Halfway Group - Gauteng
(2024-04)
Anchor & National Tenants in portfolio: Halfway Toyota Dealership, Halfway Lexus Dealership, Halfway BYD Dealership, Seattle Coffee (as part of the center management portfolio).
- Oversee lease management including renewals, placements, negotiations, and tenant onboarding.
- Manage guest relations and guest house operations.
- Lead project management for property renovations and CAPEX initiatives.
- Co-ordinate marketing activities, and promotional Conference events.
- Supervise staff and outsourced service providers.
- Manage maintenance operations and contractor SLAs.
- Centre Management and daily operations
- Budget planning, cost control, and financial management.
- Conduct site inspections and compliance checks across portfolio.
Property Portfolio Manager - Business Partners Limited
(2017-04 - 2024-03)
Promoted from a Senior Property Officer. Anchor & National Tenants in portfolio: Woolworths, Spur, Clicks, Nedbank & Standard Bank ATM, Clicks Group, Mochachos, The Crazy Store, Jozi FM.
- Managed a mixed-use property portfolio of approx. 50 000 GLA.
- New lease placements and proactively handled renewals.
- Coordinated CAPEX projects with minimal disruption.
- Utilities management
- Management of SLAs and contractors
- Implemented marketing initiatives to reduce vacancies and enhance exposure.
- Supported event-based marketing such as open days and broker engagements.
- Oversaw budgets, reporting, and cost control.
Property Portfolio Manager - PrimeLetting Services
(2016-01 - 2017-03)
Promoted from the last role.
- Managed a residential portfolio of 100+ tenants.
- Handled leasing, renewals, inspections, and tenant communications.
- Resolved tenant disputes and enquiries promptly.
- Contributed to property marketing including listings, and show days
- Management of maintenance and utilities
Assistant Property Manager / Office Admin / PA - PrimeLetting Services
(2013-01 - 2016-12)
Sales Consultant - JDG Trading
(2011-01 - 2013-12)
Inbound Agent & Data Capturer - Maravedi Financial Services
(2009-01 - 2011-12)
Education
Matric - Kensington Secondary School (2008)
