Bongeka Dayimani

Increase sales of asset returned meeting profitability measures. Manage returning sales stock and assess target channels for sales Growing partner network and ensure sales throughput increases Developing marketing initiative and ensuring presence to drive sales

Asset Remarketing Specialist - Toyota Financial Services SA

(2024-01)

• Increase sales of asset returned meeting profitability measures. Manage returning sales stock and assess target channels for sales
• Growing partner network and ensure sales throughput increases
• Developing marketing initiative and ensuring presence to drive sales
• Create a database and system of tracking assets
• Coordinate delivery of units to customers
• Ensure timeous sales through coordinating effective sales platforms
• Collaborate with other internal stakeholders to optimise shorter sales turnaround times
• Report weekly sales and objectives to business leader(s)
• Process and distribute the daily Remarketing inventory and any miscellaneous reports to the business or as required
• Organise and maintain a shared inbox as needed
• Actively communicate with the assigned dealerships and auctions houses to facilitate sales of the assets
• Actively work with dealers and wholesalers on the status of outstanding assets
• Coordinate and anticipate collection and storage of returning assets
• Managing operational risks – People, process and systems

Sales Operations Team Leader - Toyota Financial Services SA

(2018-09 - 2023-12)

• Ensure that staff production time is always as per Agreed KPA Measurements and Below
• Ensure Dead Time is Managed effectively for Improved SLA to TFSSA Dealer Partners
• Ensure that Staff Functions actioned from the Workflow Queues are always as per Agreed KPA
• Ensure Quality Assurance standards are met in accordance with QA reporting Thresholds
• Ensure DSI (Dealer Satisfaction Survey) is always in accordance with the Minimum Benchmark agreed
• Be responsible for the team overall Customer Service Delivery across are of responsibility
• Monitor and Evaluate Staff Performance and conduct Performance Management Discussion
• Coach, Discipline and Mentor Staff for Enhanced Customer Service and Individual Performance
• Apply Principles of Consequence Management for Non-Performing Staff
• Attend to Escalated Queries and complaints within Agreed TAT
• Train, Develop and Enhance Staff Knowledge on Policies and Processes

CCM - Toyota Financial Services SA

(2014-11 - 2018-08)

• The process of validation including private individuals, self-employed and company deals
• Relationship building and customer retention
• Vehicle financing
• Meeting monthly targets
• Quality control and productivity
• Doing pay-outs (contracts)
• Checker 2 process (quality check)

Intern - Toyota Financial Services

(2013-10 - 2014-10)

BCom Credit Qualification - Milpark Business School

MITC Programme (2022 - 2022)

Team Leader Programme (2019 - 2019)

National Credit Act (2013 - 2013)

Regulatory Exam (RE) (2013 - 2013)

National Diploma in IT - IT - CTI Education Group (2012 - 2012)

Matric - Molteno High School (2008 - 2008)