Bonginkosi Simelane

Results-driven customer-focused individual with a proven track record in optimising customer satisfaction outcome. Skilled in problem-solvin, communication and relationship building. Seeking challenging opportunities in a dynamic travel agency where I can leverage my call-centre expertise and Diploma in Travel and Tourism to deliver exceptional travel experiences and drive sales growth

iSON Xperience (Instacart) (2025-10 – Present)

• Coordinate with shoppers and stores to resolve order-related problems.
• Assist with account setup, payment options, and preferences.
• Resolve order cancellations, modifications, and delivery issues.
• Achieved high first-response times and resolution rates.

Merchants (CapitalOne International Bank) (2024-02 – 2025-09)

• Assist customers with credit cards and online banking inquiries.
• Resolve customer complaints and concerns in a professional manner.
• Collaborated with cross-functional teams to resolve complex issue, resulting in a 10% increase in customer satisfaction success rates.

McDonalds Restaurant (2023-10 – 2024-02)

• Collaborated with team members to ensure efficient service.
• Operated cash register and managed customer transactions.
• Prepared menu items and beverages to company standard, maintaining cleanliness and food safety.

High School (2018-01 – 2022-12)

Diploma in Travel and Tourism in Travel and Tourism – TPTT Academy (2023-01 – 2024-08)