Bongiwe Tracy

Detail-oriented Office Administrator with 3+ years of experience in office administration, customer service, data capturing, document management, scheduling, and client relations. Proficient in Microsoft Office, record management, and administrative support. Proven ability to maintain accurate records, manage multiple tasks, and support efficient business operations.

Office Administrator at Simelani Attorneys (2025-08 – Present)

Managed daily office operations and ensured smooth administrative processes.

• Answered and directed incoming calls, emails, and client enquiries professionally.
• Scheduled consultations, meetings, court dates, and appointments for attorneys.
• Opened, maintained, and updated client files and legal records.
• Prepared, formatted, and distributed legal documents, correspondence, and reports.
• Coordinated courier services, filing, scanning, and document management.
• Assisted with invoicing, payments, and basic bookkeeping functions.
• Liaised with clients, attorneys, courts, and external stakeholders.
• Maintained databases and generated administrative reports as required.

Office Administrator at The Unlimited (2024-11 – 2025-06)

• Processed policy documents and claims with a high level of accuracy.
• Managed client records, ensuring data integrity and confidentiality.
• Responded promptly to client inquiries and resolved issues efficiently.
• Performed data capturing and maintained updated records.
• Supported compliance processes in line with company regulations.

Administrative Assistant at Grodirect (2023-01 – 2024-10)

• Managed incoming calls, emails, and general correspondence.
• Coordinated staff schedules, meetings, and travel arrangements.
• Captured and updated data, maintaining accurate records.
• Processed invoices and assisted with petty cash management.
• Prepared meeting minutes and basic presentations.
• Maintained filing systems and office documentation.

Matric – Eagle Christian College (2022)

Full Stack Developer – IT Varsity (2025)