Bonolo Constance

Client Engagement Officer - Freedom Park Clinic

(2023-01)

Maintaining Troa (Total patient's remaining on ART) in a high volume facility
Organize and facilitate adherence clubs and support groups to promote peer support and treatment retentions on Youth Care Clubs
Provide basic support to newly diagnosed patients and those already on treatment focusing on retention in care and adherence to treatment plans
Utilizing DHIS2 tracker individuals lines lists to identify clients at risks of treatment interruption or unsuppressed viral load
Track patient's to ensure they are linked to care and follow up with those missed appointments
Track clients outcomes including viral load coverage and suppression rates
Help manage patient's flow in a high volume facility ensuring efficient and effective care
Monitor and evaluating the effectiveness of case management programs
Enhance patient's adherence to treatment plans through adherence clubs, 6mmds, and synch systems
Reduce Clinic burdens by decongesting clinic providing alternative care models for stable patient's
Conduct follow-up calls and home visits to re-engage patients who have missed appointments and ensure continuity of care

Office Administrator - Dot Office National

(2010-01 - 2012-11)

Facilitate internal and external communication by providing information and answering of questions and requests
Coordinating meetings, events and conferences
Develop and maintaining a filling system and produce, distribute correspondence memos, faxes, and letters
Maintaining accurate and up to date records
Managing schedules, calendars, and appointments for executives and staff
Maintaining records, database and filling systems
Maintaining office supplies, inventory control and vendor coordination
Ensuring office maintenance, cleanliness and safety protocols
Supported HR functions by coordinating recruitment processes, onboarding new employees, and managing staff attendance records
Maintained comprehensive and up-to-date records and databases to support data accuracy and quick access to information
Facilitated smooth office operations by serving as the primary liaison for internal and external stakeholders, addressing inquiries and disseminating vital information

Deli & Back office Assistant - Pick and Pay Store

(2014-08 - 2015-09)

Assisted in daily deli operations including food preparation, packaging, and customer service to ensure efficient workflow
Assisting with cooking and serving foods to the customers
Assisting with filling of documents, stock count and updating registers with the items brought
Managing large cash receipts and payments accurately
Generating and managing reports to the store managers
Processed cash transactions and balanced cash drawer with precision to minimize errors
Supported back office functions by organizing and filing important documents promptly
Prepared and submitted detailed sales and inventory reports to store managers for business analysis
Collaborated with the deli team to ensure timely restocking of products and maintained optimal inventory levels through accurate stock monitoring
Provided excellent customer service by addressing inquiries, taking orders, and ensuring customer satisfaction during peak deli hours
Assisted in maintaining hygiene and safety standards in the deli area, including proper food handling and cleanliness protocols to comply with health regulations
Maintained accurate inventory records by conducting regular stock counts and updating stock registers

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