Bonolo Mathosa

Proven Operations Supervisor with a track record of enhancing team productivity and customer satisfaction at Kenworth Group. Leveraged human resources expertise and exceptional communication skills to reduce employee turnover and optimize operational efficiency. Demonstrated ability to exceed performance targets through innovative problem-solving and staff management.

Operations Supervisor - Kenworth Group

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
• Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.

Recruitment Administrator - Kelly Group

• Compiled detailed reports on recruitment activities for senior management review, showcasing progress towards hiring goals and objectives.
• Implemented pre-employment screenings such as background checks or assessments to ensure compliance with legal requirements and company policies.
• Enhanced candidate experience through timely communication and personalized feedback after interviews.
• Collaborated with hiring managers to develop clear job descriptions, ensuring accurate representation of required skills and qualifications.
• Streamlined recruitment processes by implementing efficient applicant tracking systems and interview scheduling methods.
• Utilized social media platforms to amplify job postings, reaching a wider audience of qualified applicants.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Operated and maintained applicant tracking and candidate management systems.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Assisted with writing job postings and job descriptions for boards.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Sourced passive candidates through targeted outreach efforts such as LinkedIn searches, alumni networks or professional associations.

Switchboard Operator/Receptionist - Absa Bank/First National Bank

• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Documented messages and forwarded to correct individual.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers' concerns or complaints.
• Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
• Assisted colleagues with achieving task requirements, aiding team productivity and performance.
• Followed up on customer inquiries to confirm issues were adequately addressed.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
• Maintained accurate records of calls placed and received.

BA - Industrial Psychology And Human Resources: Psychology - Eduvos - Bloemfontein

Diploma - Labour Relations: Labour Relations Management - Pretoria Technikon - Pretoria

Diploma - Human Resources: Human Resources Management - Damelin College - Bloemfontein

Diploma - Business Management: Business Management - Damelin College - Bloemfontein