Customer Field Engineer - African Arete, Sub Contracted to Business Connextion(BCX) - Cape town, Western Cape
(2025-03)
- On Maintaining resources, timeously attend to Severity Level 1 type incidents and ensure resolution 'first time' without 'return trips. For Installation resources, actively involved in all 'first-time' installations and project rollouts; thus, being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Field Technician - Roche - Cape town, Western Cape, South Africa
(2024-01 - 2024-05)
- Conducting site surveys to assess the location for tower installation. This involves evaluating factors such as terrain, accessibility, and structural integrity.
- Gathering and preparing the necessary equipment and materials for tower installation. This includes antennas, cables, connectors, mounting hardware, and safety gear.
- Mounting and installing antennas, transmitters, receivers, and other communication equipment onto the tower. This requires precise positioning and alignment to ensure optimal signal performance.
- Running cables and wiring from the tower to equipment shelters or other structures as needed. This includes properly securing and routing cables to minimize interference and ensure reliability.
- Adhering to strict safety protocols while working at heights and using heavy equipment. This includes wearing personal protective equipment (PPE), following fall protection guidelines, and conducting safety briefings for the installation team.
- Conducting tests to verify the functionality and performance of installed equipment. This may involve signal strength tests, alignment checks, and system integration tests to ensure proper operation.
Network Engineer - Apex Tech - Braamfontein, Johannesburg, South Africa
(2022-01 - 2023-11)
Reporting to Chief support technician
- Configuration of cisco routers
- Maintenance of network infrastructure
- Configuration of cisco switches
- Responding to customer call outs for wired and wireless networking equipment
- Troubleshoot and resolve network hardware and software problems
- Monitor and attend to helpdesk tickets
- Debug and repair of hardware, or request 3rd party services
- End user support for operating systems such as installations, rescue/recovery, patching and performance optimization
- Assist users to procure, install and maintain desktop software including web browsers
- Receive and commission new IT assets, as well as decommission and dispose of assets per relevant policies
Network Engineer - Mimosa Mining Company - Zvishavane, Zimbabwe
(2020-03 - 2021-11)
Reporting to Technical Manager
- Supporting company's IP network infrastructure Installing of network equipment
- Maintaining of the company's internal network
- Supporting Cisco telepresence and teleconferencing solutions
- Testing of network equipment received from suppliers
- Installation of network cables and fixing/repairing of network points
- Installation of CCTV and maintenance
- Perform equipment maintenance when required
- Monitor and attend to helpdesk tickets
- Debug and repair of hardware, or request from employees
- End user support for operating systems such as installations, rescue/recovery, patching and performance optimization
- Assist users to procure, install and maintain desktop software including web browsers
- Receive and commission new IT assets, as well as decommission and dispose of assets per relevant policies according to the company polices
- Troubleshoot and resolve network hardware and software problems
- Ensure appropriate security and anti-virus is in place
- Account and password management
- Designing, Installing and troubleshooting of networks (Wireless, VoIP, Security etc)
IT Support Technician - Midlands State University - Gweru, Zimbabwe
(2017-01 - 2019-11)
Reporting to Chief Support Technician, providing 1st and 2nd line IT support to staff and students at Telone and Main campus
- Respond telephonically to user issues
- Identify user information
- Log incidents / calls and complete checklists
- Conduct telephonic diagnostics to facilitate prompt resolution where possible
- Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
- Maintaining Aruba wireless access points
- Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents
- Detect and respond to technical problems
- Provide desktop support by using diagnostics to facilitate prompt resolution where possible
- Coach end-users in the use of certain software
- Make preparations for the installation of software
- Install or update required hardware and software
- Update SOPS and communicate with regard to resources
- Update repository of standards Liaise with vendors with regards parts, repairs, services
- Configuring routers, and cisco switches
- perform installation of network equipment
