Operations Manager - Fidelity Security Services
(2024-03 - 2025-11)
- Ensure client needs are efficiently and professionally always met.
- Investigate all client incidents and give proper feedback
- Perform risk surveys
- Ensure effective leadership.
- Delevoped and trained subordinates
- Managed fleet in my control of over 50 vehicles and 500 personnel
- Stood in when the branch manager was not at the office.
Contract Manager - G4S Secure Solutions (SA) (Pty) Ltd - Secure Solutions (SA) (Pty) Ltd - Sibanye Stillwater Gold Segment (Cooke, Driefontein & Kloof Operations)
(2022-02 - 2023-09)
I had overall responsibility for overseeing and managing contract Service Level Agreements
- Proactively drive service delivery in accordance with agreed service processes and procedures.
- Managing and liaising with customers and G4S Management.
- Manage the security service team in order to deliver world-class service in line with the company values
- Managing a team of people and ensure they follow agreed processes and service delivery requirements
- Team motivation and first point of escalation for all security queries
- Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site.
- Authorize the necessary time sheets on a monthly basis
- Analyze the Easy Roster System to allocate manpower, over and under postings algd rectify any anomalies
- Ensure the security team and on site personnel adhere to agreed processes and defined SLAs
- Prepare and submit Monthly, Weekly and Daily reports and analysis regarding operations
- Comply with legal obligations with regards to Health and Safety
- Conduct a Health and Safety Risk Assessment/s for the site twice a year
Contract Manager - G4S Secure Solutions (SA) (Pty) Ltd - Secure Solutions (SA) (Pty) Ltd — SAB Groblersdal DC.
(2018-03 - 2022-01)
Project Manager - Bidvest Protea Coin - Department: Guard Services — SAB Groblersdal DC
(2010-09 - 2018-02)
- Proactively drive service delivery in accordance with agreed service processes procedures
- Managing and liaising with customer and Bidvest Protea Com Management
- Manage the security service team in order to deliver world-class service in line with the company values
- Managing a team of people and ensure they follow agreed processes and service delivery requirements
- Team motivation and point of escalation for all security queries
- Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site
- Authorize the Easy Roster System to allocate manpower, over and under posting and rectify any anomalies
- Ensure the security team and on site personnel adhere to agreed processes and defined SLAs
- Prepare and submit monthly, weekly and daily reports and analysis regarding operations
- Comply with legal obligations with regards to Health and Safety
- Conduct a Health and Safety Risk Assessments for the site
- Tram Security Officers as per company scheduled plan
- Compiling job/post descriptions for Security Officers
- Investigate all customer complaints and loses and give feedback to the customer and Bidvest Protea Coin Management
- Served as Safety Representative for warehouse and distribution teams
- Health & Safety induction coordinator and facilitator
- Ensured revenues were maximized, overtime, short, over postings and loses managed
Site Supervisor (Senior) - Securicor - (G4S Secure Solutions (SA) (Pty) Ltd) - SAB Groblersdal Depot
(2008-04 - 2010-09)
- Proactively drive service delivery in accordance with agreed service processes procedures
- Managing and liaising with customer and Securicor Management
- Manage the security service team in order to deliver world-class service in line with the company values
- Managing a team of people and ensure they follow agreed processes and service delivery requirements
- Team motivation and point of escalation for all security queries
- Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site
- Authorize the Easy Roster System to allocate manpower, over and under posting and rectify any anomalies
- Ensure the security team and on site personnel adhere to agreed processes and defined SLAs
- Prepare and submit monthly, weekly and daily reports and analysis regarding operations
- Comply with legal obligations with regards to Health and Safety
- Conduct a Health and Safety Risk Assessments for the site
- Train Security Officers as per company scheduled plan
- Compiling job/post descriptions for Security Officers
- Investigate all customer complaints and loses and give feedback to the customer and Bidvest Protea Coin Management
- Served as Safety Representative for warehouse and distribution
- Health & Safety induction coordinator and facilitator
- Ensured revenues were maximized, overtime, short, over postings and loses managed
Security Officer - Securicor Gray (Securicor) - Highveld Steel and Vanadium Limited & its divisions (Trans alloys, Vanchem & Rand Carbide) and SAB Witbank Depot
(2000-11 - 2008-04)
- I was conducting normal security duties, access & egress controls, searches and Control Room Operations.
- Promoted to senior ranks
- Ensure Security Officers work according to their schedules/rosters
- Time and Attendance Management for the sites
- Team leader for the reaction team
- Attending customer meetings & complaints
Security Officer - Gray Security Services - Sasol Secunda, Sasol Mining, Exxaro Mining in Witbank (now Emalahleni), Venetia and Klipspringer Mines
(1998-08 - 2000-11)
- I was conducting normal security duties, access & egress controls, searches and Control Room Operations.
- Ensuring proper searches are conducted at the gates, turnstiles search cubicles (particularly on employees working at diamond sorting rooms / houses)
- Ensuring proper stores/plants procedures are adhered to by checking dispatched parts, tools as per waybills and verifying specimen signatures attached on waybills
- Adherence to good housekeeping within Control Rooms and Security Offices
- Adherence to ISO Standards
- I've worked my way up through the ranks due to good performance and trust that was developed and earned to management
