Brain Dolamo

Ensure client needs are efficiently and professionally always met. Investigate all client incidents and give proper feedback Perform risk surveys

Operations Manager - Fidelity Security Services

(2024-03 - 2025-11)

• Ensure client needs are efficiently and professionally always met.
• Investigate all client incidents and give proper feedback
• Perform risk surveys
• Ensure effective leadership.
• Delevoped and trained subordinates
• Managed fleet in my control of over 50 vehicles and 500 personnel
• Stood in when the branch manager was not at the office.

Contract Manager - G4S Secure Solutions (SA) (Pty) Ltd - Secure Solutions (SA) (Pty) Ltd - Sibanye Stillwater Gold Segment (Cooke, Driefontein & Kloof Operations)

(2022-02 - 2023-09)

I had overall responsibility for overseeing and managing contract Service Level Agreements

• Proactively drive service delivery in accordance with agreed service processes and procedures.
• Managing and liaising with customers and G4S Management.
• Manage the security service team in order to deliver world-class service in line with the company values
• Managing a team of people and ensure they follow agreed processes and service delivery requirements
• Team motivation and first point of escalation for all security queries
• Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site.
• Authorize the necessary time sheets on a monthly basis
• Analyze the Easy Roster System to allocate manpower, over and under postings algd rectify any anomalies
• Ensure the security team and on site personnel adhere to agreed processes and defined SLAs
• Prepare and submit Monthly, Weekly and Daily reports and analysis regarding operations
• Comply with legal obligations with regards to Health and Safety
• Conduct a Health and Safety Risk Assessment/s for the site twice a year

Contract Manager - G4S Secure Solutions (SA) (Pty) Ltd - Secure Solutions (SA) (Pty) Ltd — SAB Groblersdal DC.

(2018-03 - 2022-01)

Project Manager - Bidvest Protea Coin - Department: Guard Services — SAB Groblersdal DC

(2010-09 - 2018-02)

• Proactively drive service delivery in accordance with agreed service processes procedures
• Managing and liaising with customer and Bidvest Protea Com Management
• Manage the security service team in order to deliver world-class service in line with the company values
• Managing a team of people and ensure they follow agreed processes and service delivery requirements
• Team motivation and point of escalation for all security queries
• Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site
• Authorize the Easy Roster System to allocate manpower, over and under posting and rectify any anomalies
• Ensure the security team and on site personnel adhere to agreed processes and defined SLAs
• Prepare and submit monthly, weekly and daily reports and analysis regarding operations
• Comply with legal obligations with regards to Health and Safety
• Conduct a Health and Safety Risk Assessments for the site
• Tram Security Officers as per company scheduled plan
• Compiling job/post descriptions for Security Officers
• Investigate all customer complaints and loses and give feedback to the customer and Bidvest Protea Coin Management
• Served as Safety Representative for warehouse and distribution teams
• Health & Safety induction coordinator and facilitator
• Ensured revenues were maximized, overtime, short, over postings and loses managed

Site Supervisor (Senior) - Securicor - (G4S Secure Solutions (SA) (Pty) Ltd) - SAB Groblersdal Depot

(2008-04 - 2010-09)

• Proactively drive service delivery in accordance with agreed service processes procedures
• Managing and liaising with customer and Securicor Management
• Manage the security service team in order to deliver world-class service in line with the company values
• Managing a team of people and ensure they follow agreed processes and service delivery requirements
• Team motivation and point of escalation for all security queries
• Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site
• Authorize the Easy Roster System to allocate manpower, over and under posting and rectify any anomalies
• Ensure the security team and on site personnel adhere to agreed processes and defined SLAs
• Prepare and submit monthly, weekly and daily reports and analysis regarding operations
• Comply with legal obligations with regards to Health and Safety
• Conduct a Health and Safety Risk Assessments for the site
• Train Security Officers as per company scheduled plan
• Compiling job/post descriptions for Security Officers
• Investigate all customer complaints and loses and give feedback to the customer and Bidvest Protea Coin Management
• Served as Safety Representative for warehouse and distribution
• Health & Safety induction coordinator and facilitator
• Ensured revenues were maximized, overtime, short, over postings and loses managed

Security Officer - Securicor Gray (Securicor) - Highveld Steel and Vanadium Limited & its divisions (Trans alloys, Vanchem & Rand Carbide) and SAB Witbank Depot

(2000-11 - 2008-04)

• I was conducting normal security duties, access & egress controls, searches and Control Room Operations.
• Promoted to senior ranks
• Ensure Security Officers work according to their schedules/rosters
• Time and Attendance Management for the sites
• Team leader for the reaction team
• Attending customer meetings & complaints

Security Officer - Gray Security Services - Sasol Secunda, Sasol Mining, Exxaro Mining in Witbank (now Emalahleni), Venetia and Klipspringer Mines

(1998-08 - 2000-11)

• I was conducting normal security duties, access & egress controls, searches and Control Room Operations.
• Ensuring proper searches are conducted at the gates, turnstiles search cubicles (particularly on employees working at diamond sorting rooms / houses)
• Ensuring proper stores/plants procedures are adhered to by checking dispatched parts, tools as per waybills and verifying specimen signatures attached on waybills
• Adherence to good housekeeping within Control Rooms and Security Offices
• Adherence to ISO Standards
• I've worked my way up through the ranks due to good performance and trust that was developed and earned to management

Matric - Standard 10

Diploma - Security Management - UNISA