Brandon Daniels
IT Support Engineer | Infrastructure & Network Support
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About
Experienced IT Support and Network Engineer with over 10 years of hands-on expertise in technical support, system troubleshooting, network administration, and end-user service delivery. Skilled in diagnosing and resolving hardware, software, and network issues while maintaining exceptional service levels. Strong background in enterprise environments, ITIL-aligned operations, incident management, cybersecurity tools, and infrastructure support.
Committed to continuous learning, delivering excellent customer service, and enhancing system performance. I possess comprehensive experience in providing 1st and 2nd line support, network troubleshooting, and Active Directory administration to maintain secure and efficient IT environments. Proficient in hardware installation, incident management, and supporting diverse business applications to ensure high service levels and minimize downtime.
Driven to enhance operational performance and deliver innovative technical solutions that support organizational objectives.
Experience
IT Technician - Hestony Transport Ltd - Bloemfontein
(2025-05 - 2025-11)
Provide 1st and 2nd line technical support to end-users across multiple depots. Monitored network infrastructure to identify and resolve connectivity issues, increasing system reliability and minimizing disruptions to daily operations.
- Install and maintain desktops, laptops, printers, Wi-Fi equipment, and peripherals.
- Troubleshoot LAN/WAN issues, routers, extenders, POE devices, and switches.
- Monitoring of Active Directory accounts, password resets, and Group Policy updates.
- Support Microsoft Office, email platforms, Sage, CCTV (iVMS), and business apps.
- Monitor and resolve incidents, document solutions, and escalate when required.
- Assist with deployment of network infrastructure, cabling, and device configuration.
- Ensure high service levels and excellent customer satisfaction.
IT Data Analyst / Internal Audit - PwC - Bloemfontein
(2022-11 - 2025-03)
Participated in IT audits for major clients including Northern Cape Provincial Legislature, University of the Free State (UFS), North-West University (NWU), Free State Legislature, Bloem Water.
- Designed dashboards and produced analytical reports using advanced Excel techniques.
- Improved data integrity through validation, auditing, and cleansing processes.
- Automated processes to improve business efficiency and support audit requirements.
- Conducted data-driven assessments to evaluate system alignment with business needs.
- Supported internal audit teams with CAATs, data extraction, and system review processes.
Senior Technical Support Engineer - PwC - Bloemfontein
(2017-05 - 2022-10)
- Managed full incident lifecycle, prioritizing and resolving high-volume support tickets.
- Provided advanced troubleshooting for network devices, Cisco telephony, printers, and servers.
- Administered AD, Citrix, CRM systems, security platforms, and Lotus Notes databases.
- Escalated critical incidents and maintained SLA compliance.
- Deployed software, managed patching, and coordinated change-related activities.
- Delivered excellent communication to end users and teams.
- Supported out-of-hours operations and performed root-cause analysis.
- Led junior engineers in delivering quality technical services.
Senior IT Support Engineer - Datacentrix - Kimberley
(2015-12 - 2017-04)
- Installed, configured, and supported desktops, laptops, and network devices.
- Performed incident diagnosis for applications, connectivity, hardware, and printers.
- Conducted system upgrades, maintenance, and monitoring.
- Managed antivirus servers and ensured network security compliance.
- Delivered remote and onsite support for enterprise clients.
Senior IJS Technician - Biometric Enhancement Solutions - Kimberley
(2013-07 - 2015-11)
- Installed and configured workstations, laptops, printers, scanners, and mobile devices.
- Supported SAPS environments with hardware, software, and system deployments.
- Deployed mainframe applications, AVL tracking systems, and domain configurations.
Senior Desktop Engineer - Mono Computers - Kimberley
(2012-05 - 2013-06)
- Supported retail systems (POS), printers, VoIP devices, and Cisco hardware.
- Installed and configured Windows OS, UPS devices, peripherals, and network units.
- Maintained asset registers and supported business continuity processes.
Education
ITIL 4 Foundation - IT Service Management - Axelos (2019)
CompTIA A+ - CTU Training Solutions (2021)
CompTIA N+ - Boston College (2022)
