Customer Service Agent & Acting Supervisor - COMAIR (BRITISH AIRWAYS / KULULA.COM)
(1999-01 - 2007-12)
- Dealing with customers
- Dealt with delays and overbooked flights
- Passenger check ins
- Working within a team to get flights out on time
- Supervised the Lost Baggage department
- Meeting disembarking passengers and ensuring it is done in a quick and orderly manner to ensure passenger expectations
- Loading of stand by passengers as a closeout agent
Cabin Crew member (local/regional/international) - SOUTH AFRICAN AIRWAYS
(2007-04 - 2020-03)
- Providing high levels of customer service while engaging with passengers
- Performing first aid in emergency situations
- Promoting the sale of duty-free products on board
- Dealing with difficult clients and situations in an amicable and professional manner
- Trained junior cabin crew members in flight in order for them to gain practical experience
House Manager/Assistant - Bakoven, Cape Town
(2020-03 - 2021-04)
- Managing day to day activities of the principal while he was in town
- Booking flights, hotels, making restaurant reservations
- Dealing with contractors setting up the Citrusdal AirBnB
- Ensuring guests were taken care of while at the residence and staff were always available
- Acted as his personal driver doing errands, household shopping and paying accounts
- Organising principals diary maintaining absolute discretion
- Taking children to school and school events
Sales Associate - @HOME TFG (THE FOSCHINI GROUP)
(2021-05 - 2022-06)
Guest Liaison Floor Supervisor - @HOME TFG (THE FOSCHINI GROUP)
(2022-06 - 2026-01)
- Assisting customers with complaints before it was escalated to head office
- Managing multiple departments, overseeing up to 30 staff members
- Cash ups and banking
- Daily staff deployments and team briefings where staff are motivated to perform well and hit required targets
- Supporting other supervisor with their work loads
- Liaising sales for high end interior designers
- Ensuring Customer satisfaction rating was maintained at the expected 95 score
House Manager - Clifton, Cape Town
(2026-01)
- Running of a 7 bedroom home for the owner based in Dubai for when they in residence and his visitors
- Ensuring home is up to standard and housekeepers are doing required duties
- Managing the principals diary as well as his wifes when in town
- Preparing light meals for the children
- Booking of chef for events
- Ensuring all accounts are paid as well as doing all family shopping
