Brenda Pelser
Ship Purser
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About
Ship Purser with hands-on shipboard experience supporting guest services, immigration and visa documentation, passenger clearance, embarkation and disembarkation, and day-to-day administrative operations. Skilled in liaising with immigration authorities, maintaining accurate confidential records, handling guest inquiries and concerns, and supporting smooth onboard operations. Brings strong financial administration experience, discretion, problem-solving ability, and calm professionalism in high-pressure maritime environments.
Experience
Ship Purser - M/V Africa Mercy - South Africa and Madagascar
(2023-02)
- Supported shipboard guest services by assisting passengers with inquiries, bookings, and immigration-related compliance procedures.
- Liaised with immigration authorities on passport handling, clearance documentation, and related administrative requirements.
- Coordinated smooth guest embarkation and disembarkation processes in support of ship operations.
- Handled guest complaints and concerns professionally, resolving issues while maintaining company policies and service standards.
- Maintained accurate cross-departmental records, including personal information, training records, certifications, and visa documentation.
- Protect confidential passenger and crew information with discretion and professionalism.
- Adapted flexibly to changing shipboard schedules, port requirements, and operational priorities.
Financial Administrator - Petro-Man Pretoria - Pretoria, South Africa
(2012-03 - 2023-01)
- Accounts payable and receivable
- Payroll
- Daily online banking
- Customer queries
- Forex handling
- Filing and Statutory Submissions
- Training services, reconciliations, and petty cash administration
Prior roles (Travel Agency, Logistics, Financial Administration, Senior Bookkeeping) - Various - South Africa
(1982 - 2012)
Earlier experience in travel agency, logistics, financial administration, and senior bookkeeping provides a strong foundation for shipboard purser duties involving passenger documentation, financial controls, stakeholder communication, and administrative accuracy.
Education
Higher Certificate - Accounting Sciences - University of South Africa (2014)
