Brian Mncube

Senior Business Analyst

Talent

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since January 13, 2025

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About

As a skilled Account Manager and Business Analyst, I excel in customer relations, sales, and strategic planning. I have ample experience in these areas and a proven success track record.

Additionally, I possess a strong background in maintaining efficient LOB and Front-end systems. I leverage my infrastructure and operational knowledge to improve processes and troubleshoot issues using diagnostic procedures and in-depth technical expertise.

Experience

WORK EXPERIENCE

THE BLADES HOTEL - FRONT OFFICE MANAGER & Food & Beverage Manager

2011/03 –2013/08

Reports (static report, Daily, weekly, and monthly reports).
Managing a team of 5 receptionists
To maintain the 4-star standards at the Blades Hotel.
Do weekly reports and submit them to the General Manager.
Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.

HOLLARD INSURANCE

CUSTOMER CARE

2014/01–2015/08

BUSINESS ANALYST

2015/09–2017/10

IT TEAM LEAD – APPLICATION SUPPORT

2019/08–2020/08

BUSINESS ANALYST & PRODUCT OWNER

2020/09–2023/01

Responsibilities

Resolved malfunctions with systems and programs through troubleshooting.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Resolved malfunctions with systems and programs
Manage development and support team.
Delegate tasks, manage SLA, and set deadlines
Oversee day-to-day operations
Provide extensivesupport in sales, technical and business areas
Discover training needs and provide coaching
Listen to team members’ feedbackand resolve any issues or conflicts
Recognize high performance and reward accomplishments.
Suggest and organize team-building activities
Performing requirements analysis.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Staying up-to-date on the latestprocesses and IT advancements to automate and modernize systems.
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and management.

FNB - SENIOR BUSINESS ANALYST

2023/02– PRESENT

Work closely with business stakeholders to understand their needs, objectives, and challenges.
Elicit, document, and analyze business requirements, processes, and workflows.
Translate business requirements into clear and concise functional specifications for technical teams.
Collaborate with technology teams to design solutions that meet business needs.
Propose innovative and practical solutions to address business challenges.
Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
Serve as a liaison between business stakeholders and technology teams.
Communicate complex technical concepts to non-technical stakeholders.
Present findings, recommendations, and project updates to various audiences.
Create detailed documentation including business requirements, process flows, use cases, and user stories.
Maintain accurate and up-to-date project documentation throughout the project lifecycle.