Bridgitte Fraser

My resume reflects a vast range of experience accumulated over several years. I enjoy the fields of Human Resources/Skills Development/Training/Mentoring – uplifting employees as well as the Development of Systems, Study Materials/Procedures.

SERVICES SETA • Co-ordinating with Services SETA/QCTO ensuring Accreditation is maintained.

• Addition of new courses to the platform.
• New Application submissions for the addition of Programmes.
• External Moderation from Services SETA.
• Ensuring all Learners are properly exited and receive their Certificates. Page 3 SYSTEM DEVELOPMENT • New Website Design/Development/Testing/Implementation/Changes & Maintenance.
• Learner Management System (LMS) Online System - Design/Develop/Implement.
• Distance Learners - Online/Telephonic enquiries/assistance. MARKETING • Social Media. COURSE MATERIAL • Implementation & updating of new/existing material.
• Sourcing new profitable Programmes (as required).
• Design, Development & implementation of all documents/processes required. FINANCES • Invoicing/Quotations/Statements.
• Annual Increases.
• Monthly Bank Reconciliation - Income & Expenses.
• Annual Financial Statements.
• CIPC/TCC/BBBEE - Amendments/Additions, Changes & Renewals.
• Investigate new Payment Plans/Methods to accommodate the Distance Learners. DEVELOPMENTS • Conversion to Paperless/Online Systems. HUMAN RESOURCES • Compiling & Implementation of Quality Management System (QMS) - new Policies & Procedures.
• Management of existing/new Contractors.
• Negotiating/Maintaining existing/new Service Level Agreements (SLA’s).
• General office administration.
• Client and delegate email/telephonic enquiries. HEALTH AND SAFETY • Regulations are adhered too within the Companies. ONSITE/VIRTUAL TRAINING • Coordination of enrolments.
• Catering/Materials for training/Ordering of Study Material for Learners. CERTIFIED BUSINESS BROKER INSTITUTE (CBBI) • Lead Website Development/Design of Institute.
• New Website Design/Development/Testing/Implementation/Changes & Maintenance.
• Coordinate with Services SETA for Accreditation.
• Completion of Full Qualification Material/Printing.
• Design/Develop/Implement = Learner Management System (LMS) – Online System.
• External Moderation from Services SETA – Delegate Certification. CERTIFIED BUSINESS BROKER COUNCIL (CBBC) • Lead Website Development/Design of Council.
• New Website Design/Development/Testing/Implementation/Changes & Maintenance.
• Register as a Non-Profit Organisation (NPO).
• Manage new Member enrolments.
• Bank Reconciliation - Income & Expenses/Membership fees.
• Receive/Direct/Assist with enquiries.

I have been in the facilitation/training field for over 10 years.