Bronwyn Baragwanath

An experienced medical office receptionist with over seven years’ experience in working within a health/medical settings.

Skilled in optimizing practice work flow by managing patients flows, professionals schedules, and patient appointments.

Good administrative skills, including inventory management, accounts receivable, and patient records management.

A patient-focused, detail-oriented and computer-savvy medical receptionist. Personable and courteous in all interactions with patients and team members and skilled at anticipating professional and practice needs.

• Effective in handling office and administrative tasks within busy times.
• Expedient in processing patient check-in/check-out, verifying medical aid options and collecting third-party claims.
• Efficient in managing appointment scheduling, patient records, medical billing and financial information.

• Over seven years’ experience in a busy health/medical office, providing efficient client- centred service in all interactions and tasks.
• Able to organise tasks and deal constructively with interruptions and demanding patients.
• Track record of maintaining medical record integrity through accurate and efficient handling of confidential data.
• Able to exercise discretion and independent judgement to ensure the smooth operation of the front office.
• Solid Ms Office and scheduling system experience, i.e.: Health Bridge, Eminence, Optimax, and Goodex (basic) and Elive.
• Capable of identifying and resolving problems using good judgement and decision making skills.
• Adaptable and able to re- prioritize according to changing needs and demands.

I enjoy working in this environment and pride myself on responding quickly to all patient needs with empathy and professionalism.

· Certificate in Building a Winning Practice (Health Bridge).

· Certificate in Health suite 2.9 (Health bridge)

· Certificate in Self Leadership (Online short course)

· Certificate in Creative Thinking & Innovation (Online short course)

· Certificate in Business & Office Administration (Online short course)

· Certificate in Business Management (Online short course)

· Certificate in Business and Office Management (Online short course)

· Certificate: Intro to Business Accounting (Online short course)