Business Owner at Brons Boho Beautique (2020-04 – Present)
- Design and create handmade jewelry pieces and crochet bags, applying strong craftsmanship and continual skill development.
- Deliver a range of professional beauty treatments including manicures, pedicures, nail art, overlays, and extensions.
- Plan and execute marketing activities including social media content, product photography, customer engagement, and promotional campaigns.
- Manage all customer bookings, enquiries, appointment scheduling, and follow-up communication.
- Maintain a welcoming, hygienic, and professional workspace.
- Oversee financial processes including pricing, invoicing, payments, cash-ups, and basic bookkeeping.
- Handle stock management for beauty products, nail supplies, jewelry materials, and packaging.
- Managing all bookings, communication, reminders and follow-ups. Ensuring a friendly, welcoming experience for every client.
- Managing peak-time scheduling and maintaining punctuality.
- Photographing products, writing descriptions and posting content across social media. Running promotions, seasonal offers and product launches.
- Handling customer enquiries, processing orders and managing after-sales communication. Selling products in person, online and through local events/markets.
Beauty Therapist / Nail Technician at Beauty Unique (2018-06 – 2020-03)
- Make and schedule appointments
- Greet clients warmly and take time to understand the services they want.
- Making sure hygiene procedures and safe usage and storage of chemicals
- Paint fingernails and toenails
- Clean, cut and shape nails
- Assisting other staff in the salon with blow waving, hair washing and applying hair extensions
- applying false nails or extensions
- Recommend colors, rhinestones and designs based on each customer's style
- Remove previously applied polish
- Prepare and clean beauty station in-between appointments
- Sterilize equipment before use
- Inform clients about additional services and offers (e.g. loyalty discounts, eyebrow waxing)
- Give hand and foot massages
- Offer nail care treatment tips (e.g. how to strengthen nails and how to make manicures last longer)
- Up-selling treatments and beauty products, when appropriate
- Take an interest in customers (e.g. chatting with them during appointments and remembering their preferences)
Tele sales Representative at Nova Life / Isabella Garcia (2017-07 – 2017-11)
- Contact potential or existing customers to inform them about Isabella Garcia Products
- Answer questions about the product or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Beauty Therapist at Kathleens Beauty (2017-03 – 2017-07)
Provide a range of face, body and relaxation treatments customized to a client's needs, and recommend appropriate products and after-care
- Undertaking reception duties and beauty treatments as required
- Maintain professional and technical knowledge
- Performing all treatments and services in an ethical, efficient and professional manner
- Answering the telephone and scheduling bookings accurately
- Returning client phone calls and handling customer queries politely and efficiently
- Administering reception duties carefully and without negligence
- Demonstrate strong client care by delivering excellent customer service and responding attentively to each client's needs.
- Ensure consistent and timely opening and closing of the Spa
- Ensure adherence to daily reconciliation of the till (cashing up) procedures and advise the Spa Manager of any shortfalls or issues
- Perform all aspects of beauty treatments
- Meet and greet all clients, visitors and members
- Keeping treatment rooms up to an acceptable standard of cleanliness
- Promote and make sales of products
- Provide a friendly, efficient and courteous service to all customers at all times providing a high standard of customer care
Beauty Therapist at PLACECOL- HILLCREST (2015-02 – 2017-01)
Responsible for providing professional facial beauty and body treatments to customers by creating a calm environment, where they can relax. Carrying out all procedures to a high standard and ensuring client confidentiality
- Perform all aspects of beauty treatments
- Meet and greet all clients
- Perform reception duties - answering phone, booking appointments, assisting staff behind the reception in available times
- Taking payments when available
- Re-booking clients when available
- Keeping treatment rooms up to an acceptable standard of cleanliness
- Promoting and enhancing the sale of beauty products combined with the various beauty treatments
- Provide a friendly, efficient and courteous service to all guests at all times providing a high standard of customer care
- Ensure consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day
- Ensure adherence to daily reconciliation of the till (cashing up) procedures
- Ensure availability of merchandise and services by maintaining appropriate stock levels and advising the Spa Manager of any shortfalls or stock issues
- Provide a weekly stock report for the Spa Manager
- Ensure the efficient operation of the computer booking system/diary and till to support accurate bookings and sales.
- Executed beauty treatments by ensuring up to date knowledge of beauty products
Beauty Therapist and Receptionist at BELLA DAY SPA- HILLCREST (2014-07 – 2014-11)
All aspects involved with the successful application of duty as a Beauty Therapist and Receptionist with Computer literacy (Microsoft Office -Outlook, Word and Excel)
- Reception desks are always kept neat and free of clutter.
- Answer the telephone in a professional manner
- Screen and direct calls
- Accurately record and convey messages
- General administrative and clerical support
- General administration work; i.e. typing, faxes, letters, memos, etc.
- Making sure the Core talk system is kept up to date with client contact details.
- Doing the daily cash-up
