Bronwyn Poole

A highly skilled Beauty Therapist and creative Business Owner with extensive experience in handmade jewelry, crochet bag design, and professional beauty treatments. Since 2018, I have successfully operated Brons Boho Beautique, combining artistic product creation with high-quality beauty services including nails, waxing, and holistic treatments. I bring strong customer service skills, excellent attention to detail, and proven ability to manage all aspects of a small business — from client bookings and marketing to product development and sales.

Business Owner at Brons Boho Beautique (2020-04 – Present)

• Design and create handmade jewelry pieces and crochet bags, applying strong craftsmanship and continual skill development.
• Deliver a range of professional beauty treatments including manicures, pedicures, nail art, overlays, and extensions.
• Plan and execute marketing activities including social media content, product photography, customer engagement, and promotional campaigns.
• Manage all customer bookings, enquiries, appointment scheduling, and follow-up communication.
• Maintain a welcoming, hygienic, and professional workspace.
• Oversee financial processes including pricing, invoicing, payments, cash-ups, and basic bookkeeping.
• Handle stock management for beauty products, nail supplies, jewelry materials, and packaging.
• Managing all bookings, communication, reminders and follow-ups. Ensuring a friendly, welcoming experience for every client.
• Managing peak-time scheduling and maintaining punctuality.
• Photographing products, writing descriptions and posting content across social media. Running promotions, seasonal offers and product launches.
• Handling customer enquiries, processing orders and managing after-sales communication. Selling products in person, online and through local events/markets.

Beauty Therapist / Nail Technician at Beauty Unique (2018-06 – 2020-03)

• Make and schedule appointments
• Greet clients warmly and take time to understand the services they want.
• Making sure hygiene procedures and safe usage and storage of chemicals
• Paint fingernails and toenails
• Clean, cut and shape nails
• Assisting other staff in the salon with blow waving, hair washing and applying hair extensions
• applying false nails or extensions
• Recommend colors, rhinestones and designs based on each customer's style
• Remove previously applied polish
• Prepare and clean beauty station in-between appointments
• Sterilize equipment before use
• Inform clients about additional services and offers (e.g. loyalty discounts, eyebrow waxing)
• Give hand and foot massages
• Offer nail care treatment tips (e.g. how to strengthen nails and how to make manicures last longer)
• Up-selling treatments and beauty products, when appropriate
• Take an interest in customers (e.g. chatting with them during appointments and remembering their preferences)

Tele sales Representative at Nova Life / Isabella Garcia (2017-07 – 2017-11)

• Contact potential or existing customers to inform them about Isabella Garcia Products
• Answer questions about the product or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Go the 'extra mile' to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Beauty Therapist at Kathleens Beauty (2017-03 – 2017-07)

Provide a range of face, body and relaxation treatments customized to a client's needs, and recommend appropriate products and after-care

• Undertaking reception duties and beauty treatments as required
• Maintain professional and technical knowledge
• Performing all treatments and services in an ethical, efficient and professional manner
• Answering the telephone and scheduling bookings accurately
• Returning client phone calls and handling customer queries politely and efficiently
• Administering reception duties carefully and without negligence
• Demonstrate strong client care by delivering excellent customer service and responding attentively to each client's needs.
• Ensure consistent and timely opening and closing of the Spa
• Ensure adherence to daily reconciliation of the till (cashing up) procedures and advise the Spa Manager of any shortfalls or issues
• Perform all aspects of beauty treatments
• Meet and greet all clients, visitors and members
• Keeping treatment rooms up to an acceptable standard of cleanliness
• Promote and make sales of products
• Provide a friendly, efficient and courteous service to all customers at all times providing a high standard of customer care

Beauty Therapist at PLACECOL- HILLCREST (2015-02 – 2017-01)

Responsible for providing professional facial beauty and body treatments to customers by creating a calm environment, where they can relax. Carrying out all procedures to a high standard and ensuring client confidentiality

• Perform all aspects of beauty treatments
• Meet and greet all clients
• Perform reception duties - answering phone, booking appointments, assisting staff behind the reception in available times
• Taking payments when available
• Re-booking clients when available
• Keeping treatment rooms up to an acceptable standard of cleanliness
• Promoting and enhancing the sale of beauty products combined with the various beauty treatments
• Provide a friendly, efficient and courteous service to all guests at all times providing a high standard of customer care
• Ensure consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day
• Ensure adherence to daily reconciliation of the till (cashing up) procedures
• Ensure availability of merchandise and services by maintaining appropriate stock levels and advising the Spa Manager of any shortfalls or stock issues
• Provide a weekly stock report for the Spa Manager
• Ensure the efficient operation of the computer booking system/diary and till to support accurate bookings and sales.
• Executed beauty treatments by ensuring up to date knowledge of beauty products

Beauty Therapist and Receptionist at BELLA DAY SPA- HILLCREST (2014-07 – 2014-11)

All aspects involved with the successful application of duty as a Beauty Therapist and Receptionist with Computer literacy (Microsoft Office -Outlook, Word and Excel)

• Reception desks are always kept neat and free of clutter.
• Answer the telephone in a professional manner
• Screen and direct calls
• Accurately record and convey messages
• General administrative and clerical support
• General administration work; i.e. typing, faxes, letters, memos, etc.
• Making sure the Core talk system is kept up to date with client contact details.
• Doing the daily cash-up

National Senior Certificate in Grade 12 – TECHNICAL HIGH SCHOOL, KLERKSDORP (2011)

Certificate in Health and Skincare – CAMELOT INTERNATIONAL (2012)

Advanced Therapies – KLOOF ACADEMY OF BEAUTY (2013)